What are the responsibilities and job description for the Cashier-THS position at Thompson Hospitality Corporation?
Overview: 1. Job Summary The Cashier is responsible for providing efficient, friendly, and accurate point-of-sale service in a fast-paced dining environment. This role involves greeting customers, processing transactions, handling cash and electronic payments, and maintaining the cleanliness and organization of the checkout area. The Cashier ensures a smooth customer experience by answering questions, assisting with basic service needs, and communicating effectively with both guests and team members. Strong customer service skills, attention to detail, and the ability to multitask are essential to success in this role. 2. Key Responsibilities Handle customer transactions and payments. Maintain accurate cash and register records. Provide excellent customer service and assistance. Ensure a clean and organized checkout area. Handle returns and exchanges efficiently. 3. Working Conditions / Physical Requirements Must be able to stand for most of the shift durations (typically 4–8 hours), especially during peak mealtimes. Frequent hand and wrist movement required for operating POS systems, handling cash, and swiping student IDs or meal cards. Responsibilities:
TASKS:
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Sell tickets and other items to customers.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store
BASIC SKILLS:
- Provide excellent customer service and resolve minor complaints
- Refer any major complaints to the on-site Manager or Director.
- Talking to others to convey information effectively.
- Using mathematics to solve problems.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to lift up to 30 pounds and stand for a normal shift, no more than 8 hours.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
SOCIAL SKILLS:
- Greet all customers in a friendly and professional manner.
- Thank customers for their business.
- Inform customers of any upcoming specials.
- Being aware of others' reactions and understanding why they react as they do.
- Adjusting actions in relation to others' actions.
- Teaching others how to do something.
- Encourage repeat business.
RESOURCE MANAGEMENT SKILLS:
- Managing one's own time.
- Eliminate waster wherever possible.
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to perform specific tasks.
Thompson Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.