Part-Time Office Receptionist & Sales Support

Job Title: Part-Time Office Receptionist & Sales Support 

Reports To: Director of Sales 

Company: Thompson Electric, Inc. 

Position Summary: 

The Part-Time Office Receptionist & Sales Support serves as the first point of contact for Thompson Electric, Inc., providing professional and courteous service to customers, vendors, employees, and visitors. This position supports daily office operations while offering an opportunity to learn sales from the ground up through customer conversations, administrative support, and revenue-generating tasks.

We are looking for an upbeat, dependable individual who shares our commitment to world-class customer service and has a genuine desire to develop their sales skills. Answering incoming calls is the primary responsibility, and every interaction should leave customers feeling welcomed, heard, and confident that their needs will be addressed. 

Between calls, this individual will take initiative to assist the sales team with online research, data entry, and other administrative tasks that support sales activity and business growth. Success in this role requires strong communication skills, attention to detail, comfort working on a computer, and the ability to manage multiple responsibilities while promptly shifting attention back to incoming calls. 

This position is ideal for someone who is eager to learn, takes ownership of their work, and wants to build a foundation in customer service and sales.

Tentatively Monday, Wednesday, and Friday, 10:00 AM–4:00 PM (18 scheduled hours weekly, before any unpaid breaks). Any schedule adjustments must be approved by the manager. 

Key Responsibilities: 

• Answer incoming calls promptly, provide world-class customer service, and direct callers or service requests to the appropriate personnel. 

• Greet customers, vendors, and visitors professionally and maintain a welcoming reception area. 

• Respond to general inquiries, take accurate messages, and communicate requests promptly. 

• Monitor assigned company email accounts and forward inquiries to the appropriate staff. 

• Communicate professionally with customers, vendors, and employees; relay outstanding requests before each shift ends. 

• Assist with follow-up communications as directed by the Director of Sales. 

• Support the sales team through online research, gathering potential customer information, and accurate sales-related data entry. 

Qualifications: 

• High school diploma or GED required. 

• Previous customer service, receptionist, or administrative experience preferred. 

• Strong verbal and written communication skills. 

• Comfortable using computers, email, Microsoft Office, and online research tools. 

• Excellent organizational skills and attention to detail. 

• Professional, friendly, and positive attitude.