Inside Sales Representative

The Inside Sales Representative is responsible for engaging customers after an in home product demonstration (IHPD) conducted by a Factory Sales Representative. This role focuses on building customer relationships, recovering canceled sales, assisting customers with financing challenges, and guiding customers through the purchasing process to secure completed sales contracts. All sales activities are conducted virtually through customer communication and company provided technology.

What You'll Do

• Build strong relationships with customers through professional and timely communication to guide them through the sales process.
• Execute daily sales activities using assigned leads and call campaigns developed by the Inside Sales Manager.
• Contact customers who have canceled their purchase to identify concerns and recover the sale.
• Work with customers who were declined financing to explore alternative solutions and retain the sale.
• Present product information, answer questions, and recommend solutions that meet customer needs through virtual sales consultations.
• Utilize company provided sales tools and technology to accurately document customer interactions and completed sales contracts.
• Respond promptly to customer questions and concerns to deliver an exceptional customer experience.
• Build and maintain effective working relationships with internal teams, including Audit and Customer Fulfillment.
• Perform other duties as assigned.

What We Offer

• Earning Potential: $60,000 to $120,000 annually
• Competitive Compensation: First 90 days include paid training at $1,400 biweekly, plus commissions. Following training, compensation transitions to a $25,000 annual base salary, plus uncapped commission and performance bonuses.
• Comprehensive Training: Receive in depth training on our products, consultative sales approach, and proven sales process to set you up for success.
• Performance Incentives: Earn monthly bonuses and qualify for our prestigious Circle of Excellence (COE) annual company paid incentive trips.
• Comprehensive Benefits: Medical, Dental, and Vision insurance, 401(k) with company match, Paid Time Off (PTO), and paid company holidays.
• Career Growth: We promote from within and provide opportunities for long term career advancement.
• Company Culture: At Thompson Creek, our TC GEARs values drive everything we do. We foster a workplace built on Teamwork, Community, Growth, Excellence, Accountability, and Recognition, creating an environment where employees can thrive and succeed.

What You Bring

• Goal oriented with a proven ability to achieve sales results.
• Professional demeanor with excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to build rapport and influence customers in a virtual sales environment.
• Strong organizational and time management skills with the ability to work independently.
• Analytical thinking and sound problem solving skills.
• Ability to manage multiple customer interactions while maintaining accuracy and attention to detail.
• Ability to resolve customer concerns with professionalism and confidence.
• Accountable, dependable, and results driven.

Education & Experience: Bachelor's degree and prior inside sales experience required. Equivalent combinations of education and experience may be considered.

Computer Skills: Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning CRM systems and other sales technology.

Licenses & Certifications: Must be able to obtain and maintain an MHIC Salesperson License.

Why Thompson Creek?

We’ve been transforming homes and careers for over four decades. As a family-owned business with a local manufacturing facility, we offer quality products, trusted service, and the support you need to succeed.

You’ll be helping customers improve their homes’ safety, beauty, and energy efficiency while building a career you can be proud of.

Thompson Creek Window Company is a leading home improvement provider serving the Mid-Atlantic with a reputation for excellence in windows, doors, siding, roofing, and gutters. Headquartered in Lanham, MD, with a manufacturing facility in Upper Marlboro, we’re committed to quality, customer satisfaction, and community impact.

EOE • Drug-Free Workplace • We celebrate diversity and are committed to creating an inclusive environment for all employees.