What are the responsibilities and job description for the Rental Coordinator - Rental Store position at Thompson CAT?
Position Summary
The Rental Coordinator is responsible for coordinating equipment rentals including compact construction equipment, building construction product, material handling, and allied equipment working directly with customers, prospects, and sales representatives. Knowledge of the equipment industry is essential for this position. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position. The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
- Receives incoming calls and records detailed customer information
- Organizes workspace for easy access to product information and rental rates
- Completes rental reservations and rental contracts
- Documents all missed rental opportunities
- Arranges store to promote sales of merchandise
- Closes rental contracts and created invoices daily
- Works with equipment sales representatives to ensure customer satisfaction
- Follows up on overdue rentals and past due invoices
- Understands common equipment failure causes and resolves problems
- Negotiate mutually agreeable settlements on customer complaints
- Other duties as assigned by supervisor
Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.
Qualifications
Education
- High school diploma or the equivalent
Experience
- Entry Level with 0-2 years’ experience and completed 20 hours of LMS classes within the first two years of employment in order to proceed to the next level
- Candidates must possess the ability to quickly acquire the following required Skills and Competencies:
Skills and Competencies
- Relationship building skills
- Problem resolution
- High mechanical aptitude
- Excellent written communication
- Professional email etiquette
- Advanced computing skills
- Proficiency in Excel
Job Training
- TTCo and supplier computer programs
- OSHA and MSHA required training
- Compliance training
Safety Summary
Working Conditions
Work is normally performed in company office, worksite, or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Sitting for extended periods of time and standing on hard surfaces for extended periods of time is often required.
Physical Requirements
- Speaking
- Listening
- Writing
- Typing
- Reaching
- Kneeling
- Grasping
- Stooping
- Lifting items up to 25 lbs.
- Climbing on equipment
- Driving (day and night)
Job Hazards
- Tripping, falling, slipping
- Repetitive hand motion (computer work)
- Back and neck strain
- Stress
- Potential harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Education
Required- High School or Equivalent or better
Skills
Required- Computer
- Customer Service
- Microsoft Office
- Problem Solving
- Relationship Building
- Verbal Communication
- Written Communication
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.