What are the responsibilities and job description for the Product Support Sales Representative - Earthmoving position at Thompson CAT?
Position Summary
Product Support Sales Representative is responsible for maximizing the sale of parts and service to customers and prospective customers in an assigned territory. Individual sales objectives must be met while working with customers to manage their equipment to maintain the lowest possible cost per hour. The ability to communicate the value of purchasing premium parts and service in a price sensitive market is necessary. The Product Support Sales Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
- Maximize parts and service sales in assigned territory
- Assists with the sale of new equipment
- Sell Customer Value Agreements and various maintenance programs
- Maintain accurate customer data records
- Assist in collection of past due invoices
- Monitor and report product performance and competitive activity
- Provide liaison support between customer, TTCo, and our vendors
- Establish and maintain personal working relationships with customers
- Follow up on past repairs to ensure customer satisfaction
- Inform customers on status of repairs
- Negotiate mutually agreeable settlements on customer complaints
- Record opportunities, manage leads, and log all calls based on PAR assignments into CRM
Qualifications
Education
- High school diploma or the equivalent / College degree preferred
Experience
- Previous experience in parts or service operations and a working knowledge of the earthmoving industry is preferred.
- Experience using personal computers and basic typing skills are required.
- Candidates must possess the ability to quickly acquire the following required Skills and Competencies:
Skills and Competencies
- Customer acquisition skills
- Advanced sales execution skills
- Relationship building and customer retention skills
- Problem resolution skills
- Basic mechanical and parts identification skills
- Written communication skills
- Basic computing skills including Microsoft Office
Job Training
- Area specific parts and service training
- TTCo and Caterpillar computer programs
- OSHA required training
- Compliance training
Safety Summary
Working Conditions
Work is normally performed in a customer or company shop or office environment. Limited exposure to physical risk and all weather conditions is associated with this position. Driving for extended periods of time and standing on hard surfaces for extended periods of time is often required.
Physical Requirements
- Speaking
- Listening
- Writing
- Typing
- Reaching
- Kneeling
- Grasping
- Stooping
- Lifting items up to 100 lbs.
- Climbing on equipment
- Driving (day and night)
Job Hazards
- Strains due to lifting
- Hand injuries
- Driving related hazards
- Equipment movement
- Slips, trips, falls
- Overexertion due to stress and fatigue
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Experience
Required- Experience using personal computers and basic typing skills are required.
- Previous experience in parts or service operations and a working knowledge of the earthmoving industry is preferred
Education
Required- High School or Equivalent or better
- Bachelors or better
Licenses & Certifications
Required- Driver's License Personal
- MVR Required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.