Restoration Contents Technician

About Thomasville Restoration

Thomasville Restoration’s vision is to be the #1 restoration company in the Mid-Atlantic Region. To help achieve this goal and support our growth, we are adding a Contents Technician. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.

What You’ll Do

Contents Handling & Processing

• Inventory, pack, and transport contents from loss sites with care and accuracy
• Perform detailed contents cleaning including fire, smoke, water, and microbial remediation
• Utilize appropriate cleaning methods such as wet cleaning, dry cleaning, ultrasonic cleaning, and deodorization
• Identify salvageable versus non-salvageable items and communicate findings clearly
• Document all contents using company systems, including photos and condition reports
• Maintain organization and tracking of contents throughout pack-out, storage, and pack-back processes

Structural Cleaning Support

• Assist with structural cleaning following fire, water, or mold losses
• Perform detailed cleaning of walls, ceilings, floors, and building materials
• Execute odor control and deodorization techniques as directed
• Set up and maintain cleaning equipment and work areas

Quality Control & Documentation

• Ensure all work meets company standards and industry best practices
• Complete job documentation accurately and in a timely manner
• Communicate discrepancies, damages, or concerns to supervisors promptly
• Follow proper chain-of-custody procedures for customer belongings

Customer Service & Safety

• Interact professionally with customers on job sites with empathy and care
• Represent Thomasville Restoration positively in all customer interactions
• Follow all safety procedures, including PPE usage and hazard awareness
• Adhere to OSHA guidelines and company safety protocols
• Maintain a clean, organized, and safe work environment

Who You Are

• You have 2 years of experience in contents restoration, with strong exposure to fire, smoke, and water-damaged contents
• You have experience with fire and smoke cleaning, odor control, and deodorization techniques
• You possess a working knowledge of restoration equipment and specialized cleaning methods
• You are physically capable of lifting 50 lbs and working in demanding, variable environments
• You demonstrate strong attention to detail and take pride in accurate documentation
• You are organized and able to manage multiple contents processes simultaneously
• You hold a valid driver’s license and have reliable transportation
• You are experienced with contents management software such as DASH, Encircle, or Contents Track (preferred)
• You hold or are working toward IICRC certifications such as FSRT, OCT, or WRT (preferred)
• You are team-oriented but can also work independently in the field
• You are adaptable, solution-oriented, and able to make sound decisions under pressure

Your Impact

As a Contents Technician, you play a critical role in restoring what matters most to our customers—their personal belongings. Your attention to detail, care in handling contents, and commitment to quality ensure that items are restored properly, documented accurately, and returned safely. Through your work, you help deliver a seamless restoration experience and reinforce the trust our customers place in Thomasville during difficult times.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have the ability to lift and move 50 lbs?
• Do you have your DOT?
• Do you have structural cleaning experience in fire, water, or mold losses?

Experience:

• Restoration Contents: 1 year (Required)

Work Location: On the road

Salary : $16 - $18