What are the responsibilities and job description for the IT Helpdesk Specialist position at Thomas, Thomas & Hafer LLP?
About the Firm
Thomas, Thomas & Hafer, LLP, (“TT&H”) is a regional civil litigation defense law firm that was established in 1977. Today, TT&H has over 170 legal professionals in 13 offices throughout the Mid-Atlantic region. TT&H represents a variety of insurance and corporate clients in state and federal courts as well as private arbitration, administrative, and alternative dispute resolution forums.
Job Overview
We are seeking a dynamic and proactive Help Desk Specialist to join our inhouse IT support team in supporting users with laptops, applications, legal/litigation-specific tasks, document management, and services.
Duties
- Support operating systems including MS Office Suite, iManage, pdfDocs, BigHand Digital Dictation, Juris Suite, ShareFile, MS Windows VPN and a variety of remote meeting platforms.
- Communicate with users both desk side and remotely to efficiently troubleshoot issues, provide advice or solutions, single-handedly, or in concert with co-workers.
- The ability to travel to regional offices is also required.
Skills
- Combined with great customer service and problem-solving skills, the ideal candidate is expected to display professional communication skills, the ability to organize, multi-task, and plan work to meet deadlines.
- Using good judgment, high attention to detail and accuracy, the candidate works toward the completion of problems to resolution, in a variety of work situations.
- The desire/ability to self-study our strategic applications, work independently, with a will to assume responsibility, contributes to your success in our ever-evolving environment.
- A preferred candidate will have 2 years of experience in the field of technical support and digital document management.
- Experience in a law firm is desired.
- Candidates with experience as a legal assistant or paralegal and an interest in the technical side of a law firm should consider applying.
Join us in delivering top-tier IT support that keeps our organization running smoothly! We value energetic professionals eager to grow their skills in a collaborative environment where your contributions truly matter!
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Are you able to work in person in our Camp Hill, PA or Pittsburgh, PA office?
Experience:
- Technical support: 2 years (Preferred)
Work Location: In person
Salary : $55,000 - $65,000