What are the responsibilities and job description for the IT Help Desk Professional position at Thomas, Thomas & Hafer, LLP?
Thomas, Thomas & Hafer is a law firm with 13 regional offices is seeking an experienced IT Helpdesk Professional to join an inhouse team in supporting users with laptops, applications, legal/litigation-specific tasks, document management, and services.
Duties
• Support operating systems including MS Office Suite, iManage, pdfDocs, BigHand Digital Dictation, Juris Suite, ShareFile, MS Windows VPN and a variety of remote meeting platforms.
• Communicate with users both desk side and remotely to efficiently troubleshoot issues, provide advice or solutions, single-handedly, or in concert with co-workers.
• The ability to travel to regional offices is also required.
Skills
• Combined with great customer service and problem-solving skills, the ideal candidate is expected to display professional communication skills, the ability to organize, multi-task, and plan work to meet deadlines.
• Using good judgment, high attention to detail and accuracy, the candidate works toward the completion of problems to resolution, in a variety of work situations.
• The desire/ability to self-study our strategic applications, work independently, with a will to assume responsibility, contributes to your success in our ever-evolving environment.
• A preferred candidate will have 2 years of experience in the field of technical support and digital document management.
• Experience in a law firm is desired.
• Candidates with experience as a legal assistant or paralegal and an interest in the technical side of a law firm should consider applying.