What are the responsibilities and job description for the Collections Team Lead position at Thomas Scientific LLC?
The Collections Team Lead is responsible for supervising and guiding the collections team to ensure timely and efficient recovery of outstanding receivables. This role combines leadership, performance management, and hands-on collections activities to optimize cash flow, reduce delinquency, and maintain positive client relationships.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Team Leadership & Supervision
• Lead, mentor, and motivate a team of collections representatives to achieve individual and team targets.
• Monitor daily workloads, assign accounts, and ensure proper coverage for all portfolios.
• Conduct regular one-on-one meetings and performance reviews, providing coaching and training where needed.
• Foster a culture of accountability, collaboration, and continuous improvement.
Collections Operations
• Oversee collection activities on overdue accounts, ensuring adherence to company policies and regulatory compliance.
• Handle complex or escalated collection cases and negotiate payment arrangements with key customers.
• Review aging reports regularly and track progress against collection goals.
• Coordinate with other departments (e.g., Sales, Customer Service, Purchasing) to resolve disputes or billing issues quickly.
Reporting & Process Improvement
• Analyze collection metrics, aging trends, and DSO (Days Sales Outstanding); prepare management reports and recommendations.
• Identify process inefficiencies and lead initiatives to improve productivity and cash recovery rates.
• Ensure compliance with legal and regulatory requirements related to debt collection and customer data privacy.
Customer & Stakeholder Management
• Maintain professional relationships with customers while balancing firm debt recovery practices.
• Serve as the escalation point for difficult or high-value accounts.
• Collaborate with finance leadership to align strategies and forecast cash inflows.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Education & Experience
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (or equivalent experience).
• 3–5 years of experience in collections or accounts receivable, with at least 1–2 years in a leadership or supervisory role.
• Experience using ERP and CRM systems (e.g., SAP, Oracle, NetSuite, Salesforce).
Skills & Competencies
• Strong leadership, coaching, and interpersonal skills.
• Excellent communication and negotiation abilities.
• Analytical and data-driven mindset with attention to detail.
• Ability to manage competing priorities and meet deadlines under pressure.
• Knowledge of debt collection laws and credit control best practices.
SUPERVISORY RESPONSIBILITIES
• This position supervises a team of 8 to 10 employees.
PHYSICAL DEMANDS - the physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• This position works indoors in a temperature-controlled environment. It requires frequent sitting; and occasional walking, stooping and bending. It infrequently requires the ability to lift a maximum of 20 lbs.
WORKING CONDITIONS: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• This position is in an office environment with adequate lighting and low noise levels.
• This position is full-time which consists of a standard work week of 40 hours. Additional hours may be required based upon staffing levels and/or workload.
BENEFITS: health, dental, vision, FSA, HSA, voluntary critical illness, accident injury, hospital indemnity, ID theft, legal services & pet insurance - available on the 1st of the month following hire. Company paid and supplemental life insurance available on the 1st of the month following six months of employment.
TIME OFF: 11 paid holidays, one of which is your birthday; accrued paid time off; 40 hours of sick leave annually.
Salary : $43,000 - $62,000