Service Engineer

SERVICE ENGINEER

Building Automation & HVAC Controls

Position Summary | The Service Engineer supports our installed customer base by maintaining, troubleshooting, programming, and upgrading building automation and HVAC control systems. This role combines field service, technical problem-solving, customer communication, and clear documentation to keep systems operating reliably and efficiently.

Key Responsibilities

· Respond to customer service requests and provide professional on-site and remote technical support.

· Troubleshoot and diagnose building automation, HVAC control, communications, software, and network-related issues.

· Program, configure, commission, and modify controllers and supervisory systems to meet sequences of operation and customer requirements.

· Maintain installed systems at peak performance through preventive maintenance, software maintenance, backups, database reviews, and corrective service.

· Perform system upgrades, controller replacements, software updates, and integration of new equipment into existing control systems.

· Develop and modify operator graphics, schedules, alarms, trends, histories, and reports.

· Test control sequences, sensors, actuators, valves, dampers, relays, and other field devices; identify whether issues are controls, mechanical, electrical, or network related.

· Support common building automation protocols and networks, including BACnet/IP, BACnet MS/TP, Modbus, and Ethernet-based systems.

· Document service findings, corrective actions, programming changes, and outstanding recommendations in clear service reports.

· Communicate status, technical findings, and recommended next steps to customers, project managers, technicians, and internal staff.

· Follow company and site safety requirements while maintaining an organized and professional work area.

Required Qualifications

· Strong computer, troubleshooting, communication, and interpersonal skills.

· Mechanical aptitude and the ability to understand HVAC equipment and control-system operation.

· Ability to read control drawings, wiring diagrams, equipment submittals, and sequences of operation.

· Ability to work independently, prioritize service calls, and follow issues through to resolution.

· Professional customer-service skills and the ability to explain technical issues clearly.

· Valid, clean driver's license and the ability to travel to customer sites as required.

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $85,000 - $125,000