What are the responsibilities and job description for the Member Service Desk Team Member position at Thomas More University?
Job Overview:
Five Seasons Family Sports Club is seeking a highly motivated and customer-focused Member Service Desk Team Member to join our team. This role is vital in ensuring exceptional service and support for our club members. The ideal candidate will be a friendly and enthusiastic individual who enjoys interacting with members and is passionate about providing a welcoming, helpful, and smooth experience.
Job Description:
- Greet members and guests with a friendly and positive attitude, ensuring they feel welcome at all times.
- Respond in a professional and courteous manner to members and non-members
- Ensure that the front lobby is clean and welcoming for our members
- Accurately answer inquiries from members regarding programming and billing or connect them to the department in question
- Book tennis court reservations in person or over the phone
- Consistently resolve member problem and complaints in an efficient manner, if unable to do so, contact your supervisor or the department in question
- Respond to telephone and in-person inquiries regarding billing, club information, and guest concerns in a timely manner
Requirements:
- High school diploma, or college degree.
- First aid, CPR, and additional training may be required.
- Ability to pass a background check
- High level of responsibility and accountability.
- Upbeat, engaging personality.
- Strong communication, interpersonal, and leadership skills.
Scheduled Shifts would be between the hours of 5:30am and 10:00pm Monday thru Friday, as well as 7:00am and 8:00pm on Saturday and Sunday.