What are the responsibilities and job description for the Operations Manager, Dedicated Services position at Thomas Keller Logistics Group?
Operations Manager
The Operations Manager is responsible for ensuring effective and successful management of labor, productivity, and safety across all dedicated services operations the manager is assigned to. This role also focuses on business analysis, data entry and continuous improvement around key performance indicators. The ideal candidate for this role is a self-leader with an entrepreneurial mindset that has the willingness to grow with the company.
Primary Job Responsibilities and Expectations
- Serves as primary contact to dedicated drivers and customers
- Manage up to 50 drivers across multiple operations
- Conduct analysis of fleet operations and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain and present customer specific reporting
- Equipment service and repair coordination
- Ensure that all operations are following best practices and implementing latest service enhancements
- New account onboarding and contingency planning
- Collaborate with senior management and customer to determine their needs and expectations
- Conduct customer visits and satisfaction surveys
- Focus on driver and customer retention
- Performs other related duties as assigned
Knowledge, Skills, and Abilities
- Ability to communicate effectively with supervisor and customer both orally and in writing.
- Ability to take job orders from supervisor.
- Ability to get along well with others in organization.
- Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision.
- Participate in corrective and preventative actions and continuous improvement projects.
- Basic data entry and/or word processing skills.
- Skill in the use of computers, preferably in a PC, Windows-based operating system.
- Skill in the use of common office machinery.
- Attention to detail.
Special Requirements
- Must be at least 21 years of age or older.
- Must be willing to work overtime, holidays, and weekends as requested by supervisor.
- Must be able to be on call outside of office hours
Environment
- Hybrid of working at home and in the field.