Epic MyChart Member Experience Analyst MyChart

Job Details

Job Description

Position Summary

The Epic MyChart Member Experience Analyst serves as the primary support for configuration related to the member experience, primarily focused on MyChart, in an Epic environment. They are expected to possess extensive knowledge of the organization's policies, procedures, and business operations. This role involves coordinating all issues that may occur during installation, maintenance, troubleshooting, and upgrades within their area of application responsibility.

The Analyst is responsible for implementing, configuring, and maintaining the application modules to support payer workflows. This role requires a deep understanding of healthcare interoperability, heath plan operations, Epic applications, and data structures.

Key Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
• Implements and configures Epic Payer Platform modules to JHP requirements
• Develops content and documentation tools for implementing systems changes and other tasks and provides input for training materials
• Performs in‐depth analysis of workflows, data collection, report details, and other technical issues associated with application
• Works closely with stakeholders to gather requirements, design solutions, and configure the system
• Provides support and troubleshooting for issues, working closely with end users, Jefferson IS&T teams, and external partners
• Maintains system and process documentation
• Promotes adoption of best practices
• Configures and maintain interfaces for heath data exchange to meet requirements
• Ensures compliance with all regulatory agencies

Required Qualifications

• Bachelor’s degree (or equivalent work experience)
• Epic Certification(s)
• Minimum 3 years of experience in a relevant field or role(s)
• Understanding of IT security principles, HIPAA compliance, and healthcare systems support
• Excellent troubleshooting, documentation, and communication skills
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• Experience working in a large health system, academic medical center, or health plan
• Epic Payer Platform Certification
• Epic Tapestry, Cheers, Healthy Planet, or MyChart Certification(s)
• Experience supporting interoperability workflows

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps ), have access to medical (including prescription) insurance.

For more benefits information,