Shift Manager - Environmental Services 3rd shift

Job Details The Shift Manager is responsible for supporting Department Director(s) and Operations Manager(s) in day-to-day oversight of department services and successfully managing all operational activities and staff performance, as directed. This position is responsible for implementing established departmental programs and procedures that guide and support the provision of services in all designated areas within the THOMAS JEFFERSON UNIVERSITY HOSPITAL. The Shift Manager plans, organizes, and evaluates department activities twenty-four (24) hours a day, seven (7) days a week, and provides feedback to Department Director(s) and Operations Manager(s) on department strategic goals and processes to enhance/improve operations. This position works collaboratively with Hospital Managers to ensure optimal throughput. The Shift Manager position identifies opportunities to improve department processes and assists the Department Director(s) and Operations Managers in correcting factors contributing to problematic outcomes. The Shift Manager works collaboratively with all levels of hospital leadership teams; ensures productivity improvement objectives are met; cultivates service/product quality and customer and patient satisfaction; and implements effective cost-reduction plans and processes that support hospital goals, objectives, strategies, policies, and procedures. The Shift Manager ensures the Director(s) and Operations Managers are kept abreast of issues or problems impacting program efficiency and effectiveness. This position develops and trains talent to ensure program quality, sustainability, long-term growth, and development; and leads by exemplifying the Mission, Vision, and Values of THOMAS JEFFERSON UNIVERSITY HOSPITAL. Job Description Working under the leadership of the Department Director(s) and Operation Managers, manages the day-to-day shift operations of the EVS and Patient Transportation discharge throughput. Ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among staff across all assigned areas; and provides operational and technical support to the support services staff in support of the overall Support Services program management. Coordinates within assigned Hospital unit(s) to ensure: Monitors the EVS and Patient Transport Command Center to ensure that bed cleans and patient transports are assigned according to bed prioritization needs. In real time, expedite and prioritize administrative issues to remove barriers to discharge and address care delays. Maintain patient throughput and continually evaluate bed placement progress according to the institution's Patient Flow Plan. Orient, coach, evaluate, and schedule Patient Flow Coordinators. Monitors, reviews, and approves Patient Flow Coordinator staff timekeeping and related reports in accordance with applicable Thomas Jefferson University Hospital policies and procedures. Provide leadership for Patient Flow Coordinators and work with Support Services and C.O.R.E. colleagues to address patient flow issues. Assist Support Services and C.O.R.E. Leadership in defining administrative triggers and feedback mechanisms to inform operational team members, physician leaders, and the administrative team to mitigate over-capacity situations. Assist Support Services and C.O.R.E. Leadership in developing strategies to manage a surge in patient volumes. Identify and promptly communicate quality and risk issues to the appropriate staff/departments. Participates in projects, data collection, and other activities designed to enhance EVS and Patient Transport discharge. High School Diploma or equivalent required Bachelor's degree preferred. Work Shift Rotating (United States of America) Worker Sub Type Regular Employee Entity Thomas Jefferson University Hospitals, Inc. Primary Location Address 111 S 11th Street, Philadelphia, Pennsylvania, United States of America Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years. Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. Benefits Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. For more benefits information, please click here In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education. With a long standing history, Jefferson has been advancing the medical field from the heart of Center City Philadelphia for nearly 200 years. Our Mission, We Improve Lives, expands to every corner of the organization. From our weekly farmer’s market, to our new Jefferson Accelerator Zone for innovation, our employees’ passion for the community is evident by the daily gestures towards our patients, students and each other.