Senior Business Manager - Healthcare + Public Sector

Job Title: Senior Business Manager - Healthcare & Public Sector

Location: Chicago, IL

Compensation: Base salary of $80,000-$100,000 per year plus commissions; estimated on-target earnings of $90,000-$220,000 per year

Supervisor: Chief Revenue Officer

Job Overview

The Healthcare & Public Sector Business Development Representative is a dynamic, results-driven professional responsible for developing and expanding relationships within local healthcare systems, government agencies, higher education and public institutions. This role focuses on growing Thomas Interiors’ presence in Health, Public sector and Higher education verticals while identifying opportunities, understanding operational and facility needs, and delivering tailored workplace and furniture solutions that support patient care, staff productivity, and public service environments.

The ideal candidate has a strong understanding of healthcare and public sector environments, including the operational demands, procurement processes, and regulatory considerations that influence facility design and furniture selection. Success in this role requires a consultative sales approach, work within a team, the ability to build trust with key decision-makers, and a commitment to delivering solutions that enhance functionality, durability, and user experience.

Key Responsibilities

End-User Relationship Development
Develop and maintain strong relationships with key decision-makers including facility leaders, administrators, procurement teams, department heads, and leaders across healthcare systems and public institutions. Establish Thomas Interiors as a trusted partner by regularly engaging with clients and understanding their operational and facility needs.

Business Development & Sales Growth
Identify and pursue new business opportunities within hospitals, outpatient clinics, medical office buildings, municipal agencies, higher education institutions, and other public sector organizations. Proactively engage potential clients to uncover upcoming projects, renovations, and facility expansions that align with Thomas Interiors’ solutions.

Influencer Focus & Development
Engage and drive new relationships within the influencer community ie: Commercial Real Estate, Architecture & Design and General Contractors. Identify and create a tailored go to market strategy in partnership with TI leadership for Health Care, Public Sector & Higher Education firms.

Consultative Solution Selling
Work closely with end users to understand functional requirements, workflow challenges, and operational goals. Recommend furniture and workspace solutions that support patient-centered care, staff wellbeing, durability in high-use environments, and efficient space utilization.

Product & Industry Expertise
Demonstrate deep knowledge of Thomas Interiors’ product offerings, including materials, performance characteristics, and customization capabilities suited for healthcare and institutional environments. Stay informed on industry trends including infection control considerations, accessibility requirements, and evolving workplace needs.

Proposal Development
Develop pricing budgets, quotations, and solution proposals by gathering relevant project information, including product specifications, vendor discounting, procurement requirements, and margin considerations. Ensure proposals align with institutional purchasing processes and public sector procurement guidelines.

Project Coordination & Execution
Collaborate closely with internal teams—including designers, project managers, order coordinators, and installation teams—to ensure smooth project execution. Provide clear communication and timely information to support successful delivery and installation.

Customer Support & Account Management
Provide exceptional service throughout the sales and project lifecycle by addressing client inquiries, coordinating design consultations, and ensuring a seamless client experience from initial engagement through project completion.

Market Intelligence
Maintain awareness of healthcare and public sector facility trends, capital planning initiatives, and competitor activity to identify emerging opportunities and adapt sales strategies accordingly.

Internal Collaboration
Work cross-functionally with sales leadership, design teams, and operations to deliver high-quality solutions that meet client expectations and project timelines.

Additional Responsibilities
Other duties as assigned.

Qualifications

• Proven sales or business development experience, preferably within healthcare, government, institutional, or contract furniture environments
• Strong understanding of healthcare facilities, public sector operations, or institutional environments
• Experience working with facility managers, administrators, procurement teams, or leadership stakeholders
• Excellent communication, presentation, and relationship-building skills
• Ability to manage multiple projects and deadlines in a fast-paced environment
• Detail-oriented with a strong commitment to delivering exceptional client service
• Self-motivated, goal-oriented, and able to work independently
• Proficiency in CRM tools and Microsoft Office Suite
• Preferred: Bachelor’s degree in Business, Marketing, Interior Design, Healthcare Administration, or related field

Thomas Interiors is a certified MillerKnoll furniture dealership servicing the greater Chicago area. Our passion is to care deeply for those we serve, work tirelessly to accomplish their goals, and exceed their expectations.