What are the responsibilities and job description for the Commercial Lines Account Manager position at Thomas Fahy Insurance?
Company Description Thomas Fahy Insurance is a Connecticut-founded, independent insurance agency serving business, auto, home, life, and health insurance needs. The agency offers clients extensive options through access to more than 20 insurance carriers and membership in the Acorn Insurance Alliance, an elite group of Connecticut agencies formed to expand coverage choices. With over 160 years of combined insurance experience, the team emphasizes deep industry knowledge and integrity in every interaction. Thomas Fahy Insurance is committed to providing best-in-class customer service and tailored solutions that fit the unique needs of individuals, families, and businesses.
Role Description The Commercial Lines Account Manager is a full-time, hybrid role based in West Hartford, CT, with some flexibility to work from home. This role is responsible for managing a portfolio of commercial clients, including handling renewals, policy changes, and coverage inquiries across various lines of business. Day-to-day activities include reviewing and analyzing commercial insurance needs, preparing proposals, processing endorsements, and ensuring timely and accurate documentation. The Account Manager will communicate regularly with clients and carriers, provide proactive service to address risk management concerns, and assist with claim support when needed. Collaboration with producers and internal team members to retain and grow accounts, while maintaining high service standards, is central to this position.
Qualifications
Role Description The Commercial Lines Account Manager is a full-time, hybrid role based in West Hartford, CT, with some flexibility to work from home. This role is responsible for managing a portfolio of commercial clients, including handling renewals, policy changes, and coverage inquiries across various lines of business. Day-to-day activities include reviewing and analyzing commercial insurance needs, preparing proposals, processing endorsements, and ensuring timely and accurate documentation. The Account Manager will communicate regularly with clients and carriers, provide proactive service to address risk management concerns, and assist with claim support when needed. Collaboration with producers and internal team members to retain and grow accounts, while maintaining high service standards, is central to this position.
Qualifications
- Strong knowledge of Commercial Lines Coverage and the ability to evaluate and recommend appropriate policies and limits.
- Proven Account Management skills, including maintaining client relationships, handling renewals, and managing policy changes.
- Excellent Customer Service capabilities, with a focus on responsiveness, clear communication, and problem-solving.
- Understanding of Employee Benefits and related insurance products, or willingness to learn these areas.
- Solid foundation in Insurance principles, carrier products, and underwriting guidelines.
- Relevant experience in an insurance agency or broker environment, preferably in commercial lines.
- Active Property & Casualty insurance license in Connecticut, or ability to obtain within a defined timeframe.
- Proficiency with agency management systems and common office software (e.g., Microsoft Office or similar tools).
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.
- Effective written and verbal communication skills and the ability to work both independently and collaboratively in a hybrid environment.