What are the responsibilities and job description for the Clinical Supervisor position at THOMAS EYE GROUP PC?
Position Summary
The Clinical Supervisor oversees the daily operations of the ophthalmic clinical team to ensure efficient, high-quality patient care. This role combines leadership, clinical expertise, and administrative coordination to support Ophthalmologists, Optometrists, technicians, and support staff in delivering exceptional eye care services. Clinical Supervisor will work along side the Practice Manager to provide a premium patient experience.
Key Responsibilities:
Clinical Staff Management & Leadership
- Supervise ophthalmic technicians and clinical support staff.
- Coordinate daily staffing assignments and coverage to optimize clinical efficiency.
- Lead onboarding, training, mentorship, and performance valuations for clinic staff.
- Work together with Practice Manager to address disciplinary actions and career development conversations.
Clinical Oversight
- Ensure adherence to clinical protocols and standards of care.
- Give feedback on quality measures for ophthalmic work-ups and procedures.
- Support providers during patient encounters and surgical preparations.
- Maintain compliance with HIPAA, OSHA, and other regulatory standards.
Operational Coordination
- Supervise clinic workflow, appointment scheduling, and patient throughput.
- Assist PM with medical equipment functionality, maintenance, and repair.
- Ensure accurate documentation, charge capture, and surgery billing.
- Liaise between clinical and administrative teams to resolve cross-functional issues.
Quality Improvement & Compliance
- Help implement quality improvement initiatives and monitor outcomes.
- Facilitate healthy communication across departments to enhance patient experience.
- Maintain knowledge-based decision-making frameworks for care delivery.
- Minimum of 2 years of experience as an ophthalmic technician or clinical lead.
- Prior supervisory experience in an ophthalmology or medical office setting.
- Certification as a Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Medical Technologist (COMT) preferred.
- Strong organizational, communication, and leadership skills.
- Proficiency in electronic medical records (EMR) and clinical documentation systems.
- Competitive salary based on experience.
- Benefits include health insurance, PTO, continuing education support, and 401k match.