Parts and Service Manager

Reports to: Operations Manager

Essential Duties and Responsibilities:

· Manage Parts and Service Team

· Hire and train employees – follow procedures, create procedures using continuous improvements.

· Using Core values to Lead Manage and hold team accountable

· Communicate to team and management status of operation

· Use EOS tools to assist with the development of both self and employees.

· Using reviews, and reports

· Assure Policies Followed by all (To include HR, Safety, Parts, Service and Customer Service)

· Maintain Safety standards to Local, State and Federal requirements

· Lead team through fair work practices and hold team accountable as needed

· Maintain Branch grounds to provide a safe and organized facility to our workers

· Daily Operations - Work to provide Excellence in Delivery, Service and Parts

· Techs are managed/Trained to assure maximum billable time while being fair to our customers

· Parts teams are managing customers efficiently and effectively

· Warehouse staff follow procedures and effectively supplies customer needs.

· Assure Revenue is generated = Invoicing and down payments completed on time

· Provide appropriate corrective actions that improve the business

· Set and Achieve Sales targets

· Assure weekly, monthly and quarterly goals are understood and communicated to team

· Documenting and resolving issues that arise

· Manage inventory (equipment and parts) per corporate standards and goal set yearly

· Assure inventory levels are properly maintained

· Audit branch inventories to assure processes are followed

· Work with other branches to maintain appropriate inventories

· Maintain Budgets and P/L for facility

· Assure every effort is made to minimize costs associated with branch expenses

· Labor

· Purchasing

· Team efficiency

Education and/or Work Experience Requirements:

· High School diploma or equivalent

· Minimum 5 years with managing a team

· Exhibits TCM’s Core Values. (Team Player, Responsible, Respectful and Does what is right)

· Excellent verbal and written communication skills, including ability to effectively communicate

· Proficient (MS Office – Word, and Outlook with preferred knowledge of SAP or similar database.

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude

· Ability to work independently and to carry out assignments to completion

· Experience with data base entry, Prefer experience with SAP

· Must Pass both Criminal background check and 5 panel drug test.

Physical Requirements:

· Ability to perform the essential job functions consistently safely and successfully with the OSHA

· Must comply with PPE requirements (wear a good leather work boot)

· Ability to maintain regular, punctual attendance consistent attendance

· Must be able to lift and carry up to 50 lbs.

· Must be able to talk, listen and speak clearly on telephone