What are the responsibilities and job description for the Enterprise Applications Administrator position at Thomas College?
Description
Thomas College, located?in beautiful Waterville, Maine, is defining what it means to be the College of the Future. With a strong commitment to innovation, career readiness, and community partnerships, Thomas College is consistently ranked by?U.S. News & World Report?as one of Maine’s top colleges for social mobility. Our distinctive Guaranteed Job Program™,?accelerated undergraduate degrees, and flexible graduate programs empower students to advance faster in business, entrepreneurship, education, technology, applied STEM, and arts & science fields. At Thomas, belonging isn't a buzzword; it's a promise. We create a supportive, welcoming environment where every student is seen, valued, and prepared to thrive in a rapidly changing world. For more information visit thomas.edu.
The Enterprise Applications Administrator (EAA) is responsible for supporting, maintaining, and optimizing mission-critical enterprise systems that enable academic, administrative, and student services across Thomas College. This role ensures the reliability, security, performance, and effective integration of applications such as the Student Information System (SIS), and CRM. Working collaboratively with faculty, staff, vendors, and ITS colleagues, the administrator delivers technology solutions that enhance campus operations, improve the student experience, and support institutional data integrity and compliance.
The EAA will configure, maintain, and support more than 16 enterprise applications including SIS, CRM, HRIS, Finance, and Advancement systems. Monitor system performance, troubleshoot issues, and ensure system uptime and availability. Apply patches, updates, and enhancements in partnership with vendors and campus stakeholders. The EAA will also provide Tier 2/3 support for application-related issues for faculty, staff, and students, develop; develop, update, and maintain technical documentation, user guides, and trainings materials, and deliver workshops or training sessions for administrative offices and academic departments.
The EAA must have the ability to work at a computer workstation for extended periods. Occasional lifting of equipment up to 25 pounds. Ability to move between campus locations for meetings, training, and support needs.
Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent professional experience. Minimum of 3 years administering enterprise applications, preferably in a higher-education environment. Experience with CRM, SIS, ERP, and/or HRIS platforms used in academic institutions. Experience managing integrations and working with SQL or similar tools. Experience with platforms such as Slate, Campus Café, Raiser’s Edge, Financial Edge, Paylocity, or comparable systems a plus.
Thomas offers a competitive benefits package to include:
Medical insurance, dental insurance, life insurance, disability insurance, 6% 403(b) matching plan, paid vacation, paid sick leave, thirteen paid holidays, on-site gym, meal discounts and free tuition for employees, spouse and dependent children.
Interested applicants should submit a cover letter, resume and names of three professional references. Please include an email address on your application materials.