What are the responsibilities and job description for the Client Advisor position at THOMAS CARS OF JOHNSTOWN LLC?
Description
Position Information: The Thomas Automotive Client Advisor (CA) is a dynamic professional salesperson who is directly responsible for delivering exceptional customer service to all guests. The CA assists guests with new and pre-owned automotive inquiries, vehicle warranty and financial products, and the coordination of vehicle maintenance from Thomas. The CA works as part of a team committed to delivering exceptional service by building trust and confidence with all of our guests.
Areas of Emphasis:
- Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
- Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
- Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
- Be a great team member.
- Successfully Maintain the following accountabilities
- Objective to Goal
- Appointments to Goal
- Training Compliance
- Product Penetration
- Deal Documentation
- CSI - customer experience
Duties and Responsibilities:
- Greet every customer, every day
- Maintain high ethical standards when dealing with customers, co-workers and vendors.
- Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
- Monitor Objectives to Goal Daily
- Perform Training as needed daily
- Conduct necessary tasks to achieve goal
- Determine Appointments needed to achieve goal
- Perform necessary outgoing activity to set desired appointments
- Follow up with set appointments to confirm show
- Log all activity in CRM
- Complete all OEM Training as Required by OEM
- Complete all CRM Training as scheduled by CEM
- Complete all Sales Training Daily
- Maintain Thomas Certification
- Maintain Education on all products offered
- Perform Role Plays daily on products
- Review Objections/ Overcoming objections
- Determine Value Builds in Products
- Complete all necessary documentation
- Provide CEM with all pertinent information
- Complete all ancillary enrollments/documentations
- Complete Deal Documentation Checklist for every deal
- Monitor CSI Results Daily
- Arrange training on CSI Results
- Review/Monitor Training Results
- Assist with improving customer retention
- Provide customer introduction to service every time
- Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
Requirements
Qualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. Valid in-state driver's license. Professional personal appearance. Excellent communication skills. Will need to obtain state vehicle sales license.
Working Conditions: Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives. Evening, holiday and weekend, and extended work hours will be required. May need to travel to Thomas Dealerships.
Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).
Thomas Automotive is an Equal Opportunity Employer