What are the responsibilities and job description for the Delivery Service Manager position at ThisWay Global?
- Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
- Develop and refine an exceptional experience for customers taking delivery
- Proactively mediate and resolve any customer concerns or escalations
- Help control expenses, including staffing, supplies, and services
- Develop and implement safety programs focused on both driving, lifting, and handling
- Conduct routine audits of delivery staff to ensure minimum service standards are being met
- Evaluate and document work performance of assigned personnel and conduct routinely
- Meet routinely with delivery personnel to communicate issues, new processes, and concern
- Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
- Continually review and amend delivery staff job description as deemed necessary
- Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed
- At least 5 years management experience in a food or beverage distribution/logistics environment
- Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
- Hold a valid Class A Commercial Driver's License
401K
Health Insurance Benefits
Company Vehicle