Claims Recovery Agent

This position requires a person with attention to detail, who is great at communication and has a professional and friendly behavior. This is a fully trainable position, with no insurance knowledge required! 

 

Wilber is an insurance recovery firm, partnering with some of the most recognized insurance providers nationwide. Our staffing mission is to hire ideal team players like you and help grow skills that benefit you in your career. That is why we will provide you with an environment focused on transparency, training, trust, and respect. We value hard work, integrity, and commitment to excellence, which is why we offer a benefits package with extra perks that support your life and wellbeing. 

 

Those perks include free breakfast, PTO, paid holiday leave, 401K with company match, health, dental, vision, 25K Life insurance policy paid for by Wilber and so much more! A strong candidate for this role would have a high school diploma or GED, is tech-savvy, well organized, and a team player with a cheerful outlook! Customer service, collections, or call center experience appreciated but not required.  

 

Our Recovery team is eager to fill an in-person, Full-Time position in our Bloomington, IL office. Our collectors earn a starting pay of $19.00 an hour plus uncapped commission. New team members typically reach an average of $1,100 in commission each month during their first year, actual commissions may vary per person. You will work in a fast-paced work environment within the office setting, successfully notate files of conversations had and payments received. 

 

• Make outbound calls to customers/debtors informing of claim filed against them
• Provide clarity on filed claims and answer any inquiries from customers
• Accurately process payments via card and ACH (electronic check payment)
• Accurately notate files of conversations had and payments received
• Negotiate repayment and financial plans to recover assets for clients
• Learn and apply provided materials on company software, applicable laws and statutes, and industry standards to ensure compliance and optimize recovery.
• Ability to ensure physical presence at assigned location

In addition to Wilber's competitive pay and benefits package, we have been voted as Great Place to Work Certified multiple years in a row, and we have been ranked at 40 for Best Workplaces in Financial Services and Insurance! We value hard work and fair dealings but also believe in having FUN at work. There is also an established Career Path with an opportunity for base wage increase w/in the first 6 months of employment. Wilber is a great place to get involved with the community and build friendships.