What are the responsibilities and job description for the Event Staff position at THIRTEENTH FLOOR ENTERTAINMENT GROUP?
Job Details
Description
Job Title: Event Staff
Seasonal Employment
Location: 1016 Madison Square, Madison, TN 37115
Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!
Job Summary
Step into the darkness and ignite your passion for thrills at the legendary House of Torment, Austin’s ultimate haunted attraction. We’re looking for energetic, dependable, and guest-focused Event Staff to help orchestrate unforgettable scares, manage crowd flow, and elevate the spine-chilling atmosphere. Join us and be part of an immersive experience where every visitor leaves exhilarated—and just a little terrified. If you’re ready to bring nightmares to life and create memories that haunt forever, this is the role for you.
Key Responsibilities
- Traffic Flow Management
Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills. Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety, prevent overcrowding, and maximize the guest experience. Be proactive in identifying potential bottlenecks and work quickly to resolve them, ensuring a steady and enjoyable flow throughout the event.
- Customer Service
Deliver friendly, professional assistance at every interaction. Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt. Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences. Your welcoming attitude will set the tone for a memorable night.
- Event Operations
Play a hands-on role in event setup and teardown, making sure every area is clean, organized, and ready for action. Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning. Support special event needs as they arise and help create a seamless experience behind the scenes.
- Safety and Security
Keep a vigilant eye out for safety hazards and report them immediately to management. Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone can enjoy the event with peace of mind. Be prepared to respond calmly and efficiently in emergency situations.
- Communication
Collaborate with actors, stage managers, and other team members to ensure a seamless, engaging experience for all. Share important updates, coordinate crowd movements, and contribute ideas to improve operations. Your clear and timely communication will help keep the energy high and the scares coming.
Qualifications
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Requirements:
- Must be at least 18 years old to apply and work in this role.
- Flexible Schedule: Must be available to work evenings and weekends, as these are our peak event times. Reliable and consistent attendance is essential.
- Physical Stamina: Comfortable standing and walking for extended periods, and able to navigate throughout the event area as needed.
- Exceptional Customer Service: Strong communication and interpersonal skills, with the ability to remain calm and professional when handling challenging situations or guest concerns.
- Team Player: Positive attitude and a collaborative spirit, eager to work closely with others to ensure every event runs smoothly and successfully.
- Adaptability: Willingness to take on a variety of tasks and adjust to the dynamic environment of live events.
Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
