Employee Support Coordinator

Employee Support Coordinator – Seasonal

📍 Long Beach CA  | Seasonal | 8/1/26  through 11/15/26

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

What You'll Do
As our Employee Support Coordinator for Dark Harbor, you are the direct link between our employees and their pay. You'll own payroll support processing for our event operation—including a large seasonal workforce—while serving as the go-to resource for employees who have questions, concerns, or needs related to their compensation. This role requires sharp working knowledge of California wage and hour law, including daily overtime, meal and rest period compliance. Accuracy, responsiveness, and trust are the foundation of this role—because when our people feel taken care of, they can focus on creating extraordinary experiences for our guests.

Employee Payroll Liaison

• Serve as the dedicated, employee-facing point of contact for all payroll-related questions and concerns for the team

• Respond promptly and accurately to employee inquiries related to timekeeping, paychecks, and data updates.

• Identify and resolve payroll discrepancies quickly, escalating to the Payroll when appropriate and always closing the loop with the employee

• Coordinate with location managers and supervisors to ensure timekeeping accuracy, communicate payroll deadlines, and resolve submission issues before each processing cycle

• Communicate payroll schedule changes, system updates, or California compliance-related impacts to employees and site leadership in a clear and timely manner

California Time & Attendance Compliance

• Apply and monitor California-specific wage and hour rules, including daily overtime (over 8 hours), double time (over 12 hours), and seventh-consecutive-day rules

• Track and audit meal period compliance—ensuring first and second meal periods are provided in accordance with California law and that missed period premiums are captured and paid correctly

• Monitor rest period compliance and ensure rest period premium pay is applied when required

Payroll Systems & Compliance

• Maintain data integrity within Paycom through regular audits, record updates, and system reconciliations

• Support internal and external payroll audits by preparing documentation and records

What You Bring

• 2 years of California payroll processing experience required

• Direct, hands-on experience applying California wage and hour law—daily overtime, meal/rest premiums, split shifts, and final pay rules

• Proficiency with a cloud-based HRIS/payroll platform—Paycom experience strongly preferred

• Strong attention to detail with the ability to manage competing deadlines without errors

• Outstanding interpersonal and communication skills—you are approachable, clear, and calm when employees are frustrated or confused

• Ability to handle sensitive and confidential information with discretion and sound judgment

• Proficiency in Google Workspace (Gmail, Drive, Sheets)

• Experience supporting a seasonal or large variable-hour workforce strongly preferred; entertainment, hospitality, or events-industry background a plus

• Must be 18 years of age or older

Compensation & Employment Details

Hourly Rate: $19,213 based on experience, paid out biweekly
Employment Type: Seasonal/Temporary
Expected Season Duration: 8/1/26 through 11/15/26
Work Schedule: Evenings, weekends, and holidays required during the operational season

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Pursuant to California SB 1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Equal Opportunity Employer

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.

Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made.

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com

Pursuant to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used. To review our Applicant Privacy Notice, visit [link] or contact HR at the email above.

Applicant Privacy Notice – California Residents

In connection with your application for employment, Thirteenth Floor Entertainment Group ("TFEG") collects personal information about applicants as permitted and required by law. The categories of personal information we may collect include: identifiers (such as name, address, email, and phone number); professional and employment-related information (such as work history, references, and qualifications); education information; and background check information where applicable and permitted. This information is collected for the purpose of evaluating your candidacy, processing your application, and fulfilling our legal obligations as an employer. We do not sell applicants' personal information. Personal information collected during the hiring process is retained in accordance with applicable law and our internal data retention policies. If you have questions about how your personal information is collected or used, please contact Human Resources at hr@thirteenthfloor.com.

Salary : $19,213