Cashier

Cashier– Seasonal

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

What You'll Do

As a Seasonal Cashier, you're the first face our guests see—and the energy you bring sets the tone for their entire night. You'll process transactions accurately, keep lines moving, and use every guest interaction as an opportunity to enhance their experience and drive revenue for the attraction.

Transaction Processing

• Operate the Square POS system to process cash, credit, and debit transactions accurately and efficiently

• Issue receipts and handle refunds or exchanges promptly and in accordance with company policy

• Balance the cash register and generate end-of-day financial reports to ensure full accountability

Guest Experience & Customer Service

• Welcome every guest with energy and enthusiasm, delivering friendly, immersive assistance from the moment they approach your station

• Provide clear, confident information about the attraction, pricing, packages, and special offers

• Address guest concerns and complaints professionally and promptly, turning challenges into positive moments

Upselling & Revenue Support

• Actively promote merchandise, upgrades, add-ons, and bundle deals to maximize each guest's experience and support nightly revenue goals

• Stay informed on current promotions and confidently communicate them to every guest interaction

Inventory & Station Management

• Monitor merchandise stock levels and proactively report low inventory to management before it impacts sales

• Assist with restocking shelves and maintaining a clean, organized, and visually appealing sales area

• Participate in regular inventory counts to ensure accurate tracking of all items

Queue & Flow Support

• Support efficient guest flow by assisting with queue line management and maintaining a positive, high-energy atmosphere throughout your shift

What You Bring

• Experience operating Square or a similar POS system—or a demonstrated ability to learn new point-of-sale technology quickly

• Strong communication and interpersonal skills with the ability to stay professional and poised in high-volume situations

• Natural ability to engage guests warmly and confidently promote products and upgrades

• Organized, detail-oriented, and accountable when it comes to cash handling and end-of-day reporting

• Ability to stand and move throughout the event area for extended periods and lift up to 25 lbs for restocking tasks

• Reliable and consistent attendance throughout the full season—evenings and weekends required

• Must be 18 years of age or older

Compensation & Employment Details

Hourly Rate: $20 hr

Pursuant to Colorado’s Equal Pay for Equal Work Act, the hourly pay rate for this position is listed above.

Benefits: This position is not eligible for company-sponsored benefits.

Sick Accrual: Employees will accrue paid sick leave as required under Colorado law.

Employment Type: Seasonal/Temporary

Expected Season Duration: Late September - Early November 2026

Work Schedule: Evenings, weekends, and holidays required during the operational season.

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

E-Verify

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Equal Opportunity Employer

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.

Reasonable Accommodations

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting hr@thirteenthfloor.com.

Salary : $20