What are the responsibilities and job description for the IT Helpdesk Technician position at Third Street Community Clinic Inc?
Description
What We're Looking For
Are you a proactive problem-solver who takes pride in delivering meaningful work that makes a lasting impact? We're looking for a driven and detail-oriented professional to join our team as a IT Helpdesk Technician. At Third Street Family Health, you will provide technical support to employees by triaging tickets, troubleshooting, diagnosing, and resolving hardware, software, and network issues. You will work collaboratively with other health care professionals to ensure the delivery of high-quality, patient-centered care in a supportive and compassionate environment.
Essential Job Duties:
- Be the first point of contact to help staff with their IT questions (by phone, email, or in person).
- Troubleshoot common computer, software, and network issues, and connect with the IT team when extra support is needed.
- Set up and configure new computers, printers, and other devices for employees.
- Keep systems up to date by installing and maintaining software, operating systems, and security programs.
- Assist employees with account access needs, such as password resets or unlocking accounts.
- Track and document support requests so solutions are easy to follow and repeat in the future.
- Help maintain a safe IT environment by following security guidelines and reporting potential issues.
What We Offer
Attending to your needs today:
- Your ideas, input, and contributions are valued and recognized.
- Excellent clinical, administrative, and management support.
- Forward-thinking, collaborative, transparent, and inclusive company culture.
- Employee Assistance Program.
- Competitive Medical, Dental, and Vision plans.
- Competitive Market Value Compensation.
- Generous Paid Time Off.
- Tuition assistance.
Protecting your future:
- Medical, dental and vision insurance
- 403(b) retirement plan with match
- Employer-paid life insurance
- Employer-paid long-term disability
Third Street is an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and patients we serve. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you require reasonable accommodation in completing this application, please direct your inquiries to hr@thirdstreetfamily.org or call 419-522-6191 ext. 2201
Requirements
Qualifications:
- Valid driver’s license and reliable transportation.
- High school diploma or equivalent.
- Associate Degree in Information Technology, or related field preferred.
- 1-2 years’ customer Service experience required.
About Us:
Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.
Organizational Information:
- Established in 1994, Third Street Family Health Services is a regional not-for-profit community health center providing medical, dental, OB/GYN, pediatric, community outreach, and behavioral health services across eleven locations in Richland, Marion, Ashland, and Crawford counties. Our mission is to deliver comprehensive health and wellness care, accessible to all in the communities we serve. We believe that the health status of our community can be improved by providing accessible and affordable health care, advocacy, and community health initiatives.
- We provide patient-centered care and provide our services with respect, integrity, and accountability top of mind. For more information, visit tsfhs.org or find them on Facebook or Twitter.
Mission:
To deliver comprehensive health and wellness care, accessible to all in the communities we serve.
Salary : $17 - $19
