Call Center Customer Care - Loan Origination (Home Equity and Mortgage Loans) - Cleveland or Strongsville Location

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.

We are seeking a reliable, experienced, self-motivated loan professional to join our Customer Care Loan Origination Call Center team. Our loan administrators are not on commission, which allows them to focus on what is best for the customer. We provide a comprehensive training program to set you up for success from the very beginning. Our ideal candidate will thrive in a fast-paced, team-oriented environment, is passionate about helping others and embody our values of love, trust, respect, commitment to excellence, and fun.

This role is fully onsite and located at either of our locations:

• Strongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136)
• Corporate Campus (7007 Broadway Avenue, Cleveland, OH 44105)

Hours of Operation are Monday – Thursday (8:30a – 5:00p), Friday (8:30a – 5:00p/6:00p) and Saturday (8:30a – 1:30p). You can expect to work on a Saturday once or twice a month. When you work on Saturday, you will have a scheduled day off during the week and work until 6:00pm on the Friday of that week.

Responsibilities

• Communicate by telephone, email and text messaging with prospective customers seeking a residential mortgage or an equity product
• Regularly contact lead prospects and develop successful lead conversion strategies
• Meet with your direct manager monthly to discuss performance and development

Requirements

• Minimum of 1-year recent experience taking financial loan applications
• Comfortable working with customers exclusively via phone and email
• Strong ability to understand the callers’ needs and explain financial information
• Outstanding customer service skills
• Excellent verbal and written communication skills, including professional grammar
• Positive, proactive, and friendly demeanor
• Ability to learn new programs/technology quickly
• High School diploma or equivalent
• Call Center experience preferred 
• Bilingual fluency is a plus

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Our anticipated pay range for this position is $20.00 - $26.00 per hour. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors.

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Salary : $20 - $26