Tier 1 Technical Support 3-6 Month Contract (Help Desk Experience Needed)

About Us

ThinkTech IT has been serving corporations nationally since 2018, providing IT Support such as technical helpdesk support, computer support and consulting to small, medium-sized, multi-location and national businesses. It's always been our goal to provide enterprise-level IT practices and solutions to every business sector, with small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

What are we looking for?
ThinkTech IT is searching for a Level 1 Help Desk IT Engineer that's eager to learn and grow with our company. This is a contract position with the ability to turn into a FT role after the contract period

Some awesome perks include:

Hybrid schedule
Onsite Engineer shadowing
Quick growth opportunity with working in Project Management roles
Laid-back start-up culture
No formal in-office dress code
Drinks and Snacks
Monthly happy hours

Job Summary

• Installing, configuring, troubleshooting, and resolving issues on Windows 10
• Assisting with virus infections, browser troubleshooting, etc.
• Proficient in troubleshooting issues with MS Office Suite 2010-19/ Office 365 including Excel, Word, and Outlook
• Experience in diagnosing and resolving various hardware and software errors
• Provide technical support via phone, e-mail, and text
• Installing, troubleshooting, and maintaining printers and other peripherals
• Effectively communicate with staff and customers with the utmost attention to detail
• Work independently or as part of a team
• Problem-solving; analytical and critical thinking
• Ability to translate detailed technical information into simple terms that non-technical customers can understand easily
• Ability to grasp complex concepts
• Excellent written and verbal communication skills
• Ability to multi-task in a fast paced environment

Qualifications

• 1 year of Service Desk or IT experience/ Internship Experience
• Previous work experience in customer service/ IT-related field
• Excellent customer service skills (people person!)
• Independent problem solver that keeps up-to-date with current technology

We look forward to meeting you!

ThinkTech IT, LLC is an equal-opportunity employer.'
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This Company Describes Its Culture as:

• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Full Time Opportunity:

• Yes

Work Location:

• One location

Work Remotely

• Yes

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $22.00 - $27.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: Hybrid remote in New York, NY 10012

Salary : $22 - $27