What are the responsibilities and job description for the UX Product Experience Lead position at ThinkNorth LLC?
Hi,
Role: UX Product Experience Lead
Location: Hilliard, OH (5 Days Onsite Must)
Duration: Contract to Hire
Job Description:
- We are looking for a Senior UX Product Experience Lead to join a small senior crossfunctional product pod supporting Advanced Drainage Systems ADS
- The immediate focus is the Customer Experience Platform a new external customerfacing digital experience designed to make it easier for ADS customers to do business digitally across areas such as orders shipments invoices documents account information communications and other selfservice and transactional capabilities
- The initiative will begin with a focused Private Preview putting a targeted set of capabilities into the hands of a representative ADS customer to observe real usage gather feedback measure value and rapidly improve the experience If validated the platform will progress into Beta expanding to additional customers workflows and capabilities
- This is a senior and highly handson role The individual will be the primary UXProduct Experience practitioner embedded within the pod owning the experience from discovery and ongoing customer research through journeys workflows interaction design detailed UI prototyping validation and implementation
- The individual will work under the direction of the ADS UX Practice Lead operating within the established UX approach processes tools patterns and standards for the account While they will have significant daytoday ownership within the pod they will partner closely with the UX Practice Lead on priorities experience direction design reviews quality assurance and alignment across the broader ADS experience portfolio
- There is not a separate UXUI team supporting the daytoday work This person needs to be equally comfortable leading a conversation with customers or senior business partners creating polished designs and prototypes in Figma and working directly with engineers as those experiences become working software
- Because this is an external customerfacing product we are specifically looking for someone who understands the different expectations that come with designing for customers rather than internal users Customers should not need to understand ADS terminology systems or internal processes to successfully use the experience The right person will bring an outsidein perspective and help turn underlying business complexity into experiences that feel simple intuitive trustworthy and valuable
- Senior enough to lead Handson enough to design Close enough to engineering and customers to learn and iterate quickly
Responsibilities:
- Serve as the primary UXProduct Experience practitioner embedded within the Customer Experience Platform pod working under the direction and oversight of the ADS UX Practice Lead
- Lead experience design for the Private Preview and based on validated learning and approval the subsequent Beta
- Own the UXUI work from early discovery and concepts through detailed implementationready design
- Lead customer interviews discovery conversations usability testing prototype validation observation sessions and ongoing feedback activities
- Develop a deep understanding of customer needs behaviors workflows pain points and expectations and continually bring that perspective into product decisions
- Translate customer insights business needs operational processes data requirements and technical constraints into clear experience decisions
- Personally create customer journeys information architecture user flows wireframes interaction models prototypes detailed UI designs and implementationready Figma artifacts
- Design intuitive customerfacing experiences across areas such as account management ordering order and shipment visibility invoices documents communications and ecommerce capabilities as the platform evolves
- Rapidly prototype ideas validate them with customers incorporate what is learned and iterate
- Design for the full customer experience including content and terminology navigation responsive behavior accessibility loading and empty states errors confirmations and other critical interaction details
- Partner directly with engineers throughout implementation to work through technical constraints interactions edge cases and design questions
- Review working software and help ensure the delivered experience reflects the intended design and customer need
- Partner with product business architecture and engineering to shape requirements and priorities based on customer evidence rather than simply translating predefined requirements into screens
- Present research findings concepts designs tradeoffs and recommendations clearly and confidently to business product technology and leadership audiences
- Identify experience gaps risks dependencies and assumptions early and help the pod resolve them
- Balance customer value business objectives technical feasibility and speed when making design decisions
Best Regards,
Sam
1
Lead Technical Recruiter