What are the responsibilities and job description for the People operations position at ThinkingAI?
About ThinkingAI
ThinkingAI provides enterprise-grade Agentic AI that lets any business deploy a full team of autonomous AI agents to grow revenue and retention. Our Agentic Engine runs inside a company's own infrastructure, 24/7 — sensing business signals, reasoning through why they happened, launching campaigns and workflows, and validating results through built-in A/B testing, all without manual intervention or moving data off-premises. Trusted by 1,500 companies worldwide and powering 8,000 products, our agents span 100 domain-specific skills across analytics, user and payment analysis, engagement, retention, and attribution. Full data sovereignty — on-premises or VPC deployment with GDPR/CCPA compliance — is built into everything we ship. We're an AI-native company operating across the US, EU, and APAC. We don't just sell agentic software; we run on it — and this role sits at the center of how we do that.
About the Role
We are looking for a hands-on Operations Generalist to anchor our US entity, owning the full spectrum of HR, Finance, and Legal operations.
This role requires native-level fluency in Mandarin and English, with deep, genuine comfort navigating both Chinese and Western corporate cultures. You will act as the key bridge between our US hub and headquarters, ensuring seamless local execution and compliance.
Key Responsibilities
- HR Management: Own local talent acquisition, onboarding, payroll administration, benefits, and employee relations, ensuring alignment with US labor laws and company culture.
- Financial Operations: Manage day-to-day US financial workflows, coordinate bookkeeping/accounting, handle expense tracking, and assist with local budgeting in coordination with HQ finance.
- Legal & Compliance: Oversee local legal compliance, manage corporate filings, facilitate vendor/contract reviews, and liaise with external legal counsel as needed.
- General Administration: Serve as the central point of contact for US office administration, cross-cultural communications, and operational problem-solving.
Qualifications
- Native-level written and spoken fluency in both Mandarin and English.
- Demonstrated cross-cultural agility with hands-on experience working across Chinese and Western business environments.
- Proven operational experience spanning HR, finance, and basic legal compliance, ideally within a fast-paced tech or global company setting.
- Strong organizational skills, high autonomy, and the ability to handle multiple priorities in a lean team.