What are the responsibilities and job description for the SAP CSR position at Thinking Minds, Inc.?
Job Summary
• Location: United States
• Experience: 3 years in SAP
• Job Type: Permanent
Thinking Minds' client is looking for an experienced Customer Service Representative to manage orders and inquiries, ensuring customer satisfaction and business growth. This role is crucial in resolving issues related to credit, delivery, pricing, and more. The candidate will work closely with other functions and service providers to enhance service quality.
Ideal Candidate Should Have
• Experience with SAP
• Strong customer service skills
• Ability to manage order discrepancies
• Proficiency in problem-solving
• Excellent communication skills
Role Overview
The Customer Service Representative will be the first point of contact for customers, managing orders and resolving issues. This role involves working with various departments and third-party providers to ensure timely service and customer satisfaction. The candidate will handle order management, shipment, and billing discrepancies, as well as manage sales and marketing program credits.Key Responsibilities
• Manage orders using SAP
• Resolve credit and delivery issues
• Handle pricing and chargeback inquiries
• Process sales and marketing credits
• Collaborate with internal teams and third-party providers
• Ensure timely response to customer inquiries
• Maintain knowledge of products and systems
Top Skills and Modules
• SAP
• Customer service
• Order management
• Problem-solving
• Communication skills
• Collaboration
• Time management