What are the responsibilities and job description for the Service Desk Specialist position at Thinkbyte Consulting, Inc.?
Key Responsibilities & Skills
- Incident Management
- Problem Management
- Service Desk Operations
- End-User Support
- Customer Relationship Management
- Technical Documentation
- Project Management
- IT Security Compliance
- Trend Analysis & Continuous Improvement
- Remote & Onsite Support Coordination
- Communication of Technical Information
- Knowledge Base Development
- Windows Desktop OS
- Microsoft Office Suite
- Citrix Virtual Apps
- Active Directory (AD) Management
- ServiceNow Ticketing System
- Network Protocols (TCP/IP, DNS, DHCP)
- Hardware Troubleshooting
- Software Troubleshooting
- Remote Support Tools
- Data Center File Server Operations
- Email Systems (Exchange)
- Security Policies & Controls
Bachelor's Degree in Computer Science, Information Technology, Information Systems, Network Administration. Preferred: Master's in Information Technology, Master's in Cybersecurity, Master's in Business Administration (IT focus).
Industry Experience- Government Transportation IT
- State Agency IT Support
- Large Enterprise Service Desk
- Public Sector IT
- Network Operations