What are the responsibilities and job description for the Security Support Specialist position at Thinkbyte Consulting, Inc.?
Help Desk Support Specialist
Dauphin County, PA
Long-term contract engagement
Hybrid work arrangement with a minimum of 2 days per week onsite/in-office
The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years experience performing technical work in information technology security and support fields. This is a cross-team position to fulfill duties within our security and help desk teams.
You will be required to provide general technology support,respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies. The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.
Skill
Experience in information security related support
Experience in helpdesk related support
Experience with Microsoft server and workstation operating systems
Experience with Microsoft O365 products
Experience with incident reporting and support ticketing systems
Experience with network and computer security testing tools
Experience reading and interpreting security logs and reports
Experience working with Tenable and Splunk
Associates degree or current certifications within information technology
- Information Security Support
- Help Desk Support
- Incident Management & Ticketing
- Vulnerability Management
- Network Monitoring & Reporting
- Regulatory Compliance Enforcement
- Security Log Analysis
- Cross-Team Collaboration
- Microsoft Server / Windows OS
- Microsoft O365
- Tenable (Nessus) / Vulnerability Scanning
- Splunk (Security Information & Event Management)
- Security Testing Tools
- Network Monitoring Tools
- Ticketing Systems (e.g., ServiceNow, JIRA)
Associate's Degree in Information Technology, Computer Science, Cybersecurity, Information Security. Preferred: Bachelor's Degree in Information Technology, Bachelor's Degree in Cybersecurity, Master's in Information Security, Master's in Computer Science.
Industry Experience- Government / Public Utility
- IT Support Services
- Information Security
- Help Desk Operations
- Network Monitoring