Senior Manager, Internal Communications & Employee Engagement

A Smarter Career Choice

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

This is an on-site position located in Jacksonville, FL

Position Summary

IQ Fiber is seeking a Senior Manager of Internal Communications and Employee Engagement to lead internal communications strategy across a rapidly growing organization. This role reports directly to the CEO and is responsible for ensuring employees across the company remain informed, aligned, and engaged as the organization scales.

The role will support a workforce of more than 260 employees across multiple states, with plans to grow to more than 400 employees in the near term. Employees include office team members, field technicians, and call center teams operating in geographically dispersed locations. The successful candidate will develop and execute an internal communications roadmap that connects employees to company priorities, reinforces culture, and ensures information flows effectively throughout the organization.

This position requires someone who can operate independently, navigate ambiguity, and work across a matrixed organization while maintaining alignment with senior leadership.

Essential Duties & Responsibilities

• Develop and execute an internal communications roadmap that aligns employees with company priorities, initiatives, and performance updates.
• Partner directly with the CEO and senior leadership team to craft and deliver internal messaging related to company strategy, growth, and organizational priorities.
• Design and manage employee engagement initiatives, including recognition programs, engagement surveys, and company-wide initiatives.
• Manage and develop content across internal communication channels, including the company intranet (Einstein), email, and Microsoft Teams.
• Work across a matrixed organization to ensure communication is coordinated and consistent across departments and leadership teams.
• Support communication efforts related to organizational growth, expansion into new markets, and potential M&A integration efforts.
• Develop communication approaches that effectively reach employees who do not work at desks, including field technicians and call center staff.
• Other duties as assigned.
  
  

Qualifications

• 5–10 years of experience in internal communications, employee engagement, or related roles
• Experience supporting growing or scaling organizations
• Company-side experience preferred over agency experience
• Strong writing and communication skills
• Strong technical and digital fluency
• Strong analytical skills to tailor communications and measure and improve engagement
• Ability to adopt and reflect the company’s tone and style in communications
• Strong interpersonal and relationship-building skills
• Ability to influence across departments in a matrixed organization
• Strong organizational and program management capabilities
• Self-starter comfortable working with ambiguity
• Strong interpersonal and social skills; able to engage across the organization
• Ability to balance strategy with hands-on execution
• Comfortable working closely with executive leadership
  
  

What Success Looks Like

• Employees across locations understand company priorities and how their work contributes to company success.
• Leadership communication is clear, timely, and trusted by employees.
• Engagement programs reinforce company culture and strengthen employee connection to the organization.
• Internal communications effectively reach field and operational team members as well as corporate teams.
• Communication supports the integration of new teams as the company grows.
• Messaging remains consistent across departments in a matrixed organization.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

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