What are the responsibilities and job description for the Offline and Center Support Associate position at thinkacademyus?
Location: Santa Clara, CA (main office). Please note that this role will require support of our various locations.
Employment Type: Full-Time
About the Role
We are looking for a hands-on, execution-focused team member to support offline events, tabling activities, and daily center operations across multiple campuses.
This role is ideal for someone who enjoys turning plans into action. You will help deliver high-quality in-person experiences, represent the center in the local community, and support enrollment growth through well-executed events and strong operational coordination.
This position is designed as a strong operational foundation with clear growth opportunities into Center Manager or Regional Operations roles.
What You’ll Do
1. Event Planning & Community Engagement
- Plan and organize offline events including workshops, information sessions, seasonal camps, and community tabling
- Design event flow, prepare materials, and create structured on-site experiences
- Represent the center at schools, local venues, and community events
- Engage directly with parents and students, introduce programs, and collect qualified leads
2. Event Execution & Coordination
- Execute events across assigned campuses and external locations
- Coordinate closely with center managers, instructors, and operations teams
- Ensure smooth setup, logistics management, and high-quality event delivery
- Manage materials preparation, registration processes, sign-ins, and follow-ups
3. Center Operations & Enrollment Support
- Support in-center activities such as open houses, trial days, and parent engagement events
- Assist with front-desk or on-site coordination during peak hours as needed
- Maintain a welcoming, organized environment for visiting families
- Collaborate with center managers to support ongoing enrollment and conversion efforts
4. Tracking & Continuous Improvement
- Track key metrics such as registrations, attendance, and lead collection
- Gather parent feedback and summarize actionable insights
- Share observations and propose improvements to enhance future events
Success Metrics
- Consistent, high-quality event execution
- Strong lead generation through offline engagement
- Event attendance performance (registered vs. attended)
- Positive parent experience and on-site engagement
Ideal Candidate Profile
- 1–3 years of experience in events, marketing, education, or community engagement
- Strong execution skills with attention to detail
- Comfortable interacting with parents, students, and community members
- Energetic, proactive, and willing to be on-site when needed
- Flexible schedule with availability for occasional evenings or weekends
- Experience in education, youth programs, or local outreach is a plus
Growth Path
We promote from within. This role provides a clear pathway into:
- Center Manager (owning campus-level operations and performance)
- Regional Operations / Growth roles (overseeing multiple campuses)
Compensation
- Full-time hourly or salary equivalent: $25–30/hour, depending on experience
- Performance-based growth and advancement opportunities
Salary : $25