Patient Access Representative, Full-Time

Monday - Friday

Hours vary between 6:30am and 6:30 pm

Core Value Commitment

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another’s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

Job Summary

The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think’s pre-registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co-payments using appropriate tools and systems.

Essential Job Functions

• Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
• Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances.
• Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.
• Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed.
• Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.
• Acquire signature for patient release and schedule future appointments in appropriate systems.
• Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.
• Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.
  
  

Knowledge, Skills & Abilities

• Basic knowledge of medical insurance processes and workflows.
• Knowledge of HIPAA and privacy rules.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including, Word and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deliver excellent customer service and patient education.
• Ability to work independently and in a team environment.
• Ability to be a good representative of Think.
  
  

Education & Experience

High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered.

Think Whole Person Healthcare is an Equal Employment Opportunity