Professional Development Customer Experience Specialist

Summary / Purpose

Professional Development Customer Experience Specialist provides high-quality customer service and support for early childhood educators. This position assists with professional development (PD) training coordination by supporting training logistics and registration for online and in-person training while delivering excellent customer experiences. This role also supports learning management system (LMS) operations, content maintenance, and data management. The position requires strong communication, organization, and problem-solving skills to support both daily operations and larger organizational initiatives. 

Essential Duties & Responsibilities

Customer Support and Training Coordination Support

• Respond to inquiries from childcare providers and early educators via phone, email, and in person.
• Assist customers with the Develop website, including account setup, membership management, training searches, and registration support.
• Enter confirmed training details and attendance into the Develop system accurately and promptly.
• Staff evening and weekend training sessions, including participant sign-in and room setup. 
• As needed, assist with preparation of training materials, participant records, and attendance tracking to ensure accurate training documentation.
• Collaborate with internal team members to support the successful coordination and delivery of virtual and in-person learning opportunities.
• Provide learner support before, during, and after training events, ensuring a positive customer experience and timely resolution of questions.

Learning Management System Support

• Support the LMS Administrator in maintaining learner records, training data, and course content and availability within the Learning Management System.
• Assist LMS users with account setup and access, navigation, training searches, registration support, and basic troubleshooting while escalating technical issues as needed.
• Provide accurate reporting and learner documentation.
• Monitor training enrollments, attendance, and completion records. 

Marketing Support

• Assist customers in purchasing training bundles
• Assist with creating marketing materials
• Assist with sales outreach 

Accountability and Operations

• Maintain confidentiality and adhere to data privacy and security standards.
• Participate in departmental meetings and provide backup support to team members as needed.
• Meet established departmental goals and job performance standards.
• Ensure quality, safety, and accuracy in all tasks and communications.
• Maintain proficiency in required computer systems and programs.
• Complete assigned projects and monthly reporting on schedule.
• Demonstrate sound judgment, reliability, and problem-solving skills.
• Serve as a backup for colleagues and assist with cross-functional duties as needed.

Teamwork and Collaboration

• Communicate effectively with coworkers, managers, trainers, and customers.
• Participate in meetings and collaborative projects with internal and external teams
• Foster positive working relationships with diverse groups and individuals.

Perform Backup Duties and Additional Responsibilities as Assigned