What are the responsibilities and job description for the Shop Operations Coordinator position at Think Loud Studios ®?
Shop Operations Coordinator Think Loud Studios | York, PA | Full-Time, On-Site Pay: $20 to $25 per hour, with salary conversion eligible at 90 days based on performance. Plus performance bonuses tied to shop growth and operational output.
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We run TikTok Shops for in-house brands like Brumby Brew, Rocqua Skincare, and Vault Quest out of a 53,000 sq ft live commerce facility. We're a certified TikTok Shop Partner with CAP and TAP credentials, and we're scaling fast.
We need the person who keeps the engine running while the rest of the team is on camera, on calls, or building the next shop.
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WHAT YOU'LL OWN
Creator and Affiliate Operations
- Onboard new creators and walk them through expectations, content guidelines, and product details
- Respond to inbound creator applications and manage sample requests
- Maintain creator records, track performance, and support outreach campaigns
Customer Support
- Front-line replies across all shops, on brand and on time
- Hold response SLAs, escalate what needs founder attention
Shop Operations
- Listing updates, promo setup, and shop audits
- Pull performance data and prep client and internal reports
CRM and Lead Operations
- Keep the CRM clean. Log activity, move deals through pipeline, organize lead lists
- Research prospect shops to support pitch deck creation
- Maintain competitive intelligence trackers
Support and Admin
- Inbox triage, calendar scheduling, meeting prep, notes, and follow-ups
- Coordinate vendor and partner meetings
- Pre-qualify external sales pitches and app developer demos
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YOU'LL THRIVE HERE IF YOU
- Have 1 to 3 years in operations, customer support, marketing coordination, or e-commerce
- Write a clean creator email or customer reply without supervision
- Live in CRMs, Google Workspace, Slack, and Notion
- Are curious about TikTok Shop, creators, and DTC. Bonus if you've worked in or around them
- Move fast without dropping the details
- Can clear 50 emails and update a CRM without losing momentum
- Are local to York, PA or willing to commute. This is on-site, every day
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NICE TO HAVE
- TikTok Shop, Shopify, or e-commerce platform experience
- Comfort with AI tools (ChatGPT, Claude, Canva, ElevenLabs)
- Light spreadsheet and reporting chops
- Background in customer support, community management, creator coordination, or content management
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WHY THINK LOUD
- Direct mentorship from the founder team
- Clear path to senior ops or account management as the agency scales
- Front-row seat to the fastest-growing channel in commerce
- Real shops, real revenue, real brands you can point to
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HOW TO APPLY
Send a short note telling us about a time you organized something messy. Could be a CRM, a process, an inbox, a project. Tell us what it looked like before and what it looked like after.
Salary : $20 - $25