Game Master

At Think Escape Games our mission is to create unforgettable immersive experiences that bring people together. Through storytelling, creativity, and innovation, we design adventures that spark curiosity, inspire connection, and leave lasting memories no matter the format or setting. Game Masters are the heart of the guest experience; by guiding players through their adventure, ensuring smooth gameplay, and keeping everything behind the scenes running efficiently.

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Position Summary

A Game Master is responsible for running escape game experiences, maintaining cleanliness and organization, and supporting day-to-day operations. This position requires multitasking, attention to detail, and a customer-first attitude to ensure guests have the best possible experience from the moment they walk through the door.

I. Responsibilities

As a Game Master, you will be responsible for:

Game Operation:

• Run up to four games simultaneously while monitoring guest progress.
• Provide hints and guidance to keep games fun and engaging.
• Reset games quickly and accurately between sessions.

Guest Services:

• Greet and check in guests at the start of their experience.
• Answer phones, respond to emails, and handle booking inquiries.
• Operate the POS system and process payments accurately.

Facility Cleanliness & Organization:

• Clean and maintain the lobby, GM room, office, workshop, back area, storefront, and all game spaces.
• Keep storage areas and GM room properly organized.

Operations Support:

• Assist with minor repairs to games or props.
• Monitor and communicate in the staff group chat to stay up to date on tasks, schedules, and policies.

II. Requirements

The ideal candidate should have:

• Strong communication and multitasking skills
• Customer service or hospitality experience preferred
• Basic knowledge of power tools and minor repairs preferred
• Proficiency in Microsoft Office preferred
• Familiarity with Node-RED or M3 systems preferred
• Reliable, organized, and detail-oriented
• Physically able to:
• Run and move quickly as needed
• Climb a ladder safely
• Lift up to 30 lbs

III. What You Will Gain

• Hands-on experience in customer service and live event management
• Opportunities to learn about escape room operations, repairs, and technology
• Teamwork and communication skills in a fast-paced environment
• A fun, engaging workplace that values creativity and problem-solving
• The chance to bring unforgettable experiences to guests of all ages

Job Type: Part-time

Benefits:

• Dental insurance
• Flexible schedule
• Vision insurance

Work Location: In person

Pay: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Life insurance
• Vision insurance

Application Question(s):

• Have you ever played an escape room? If so which one?

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Kissimmee, FL 34746 (Preferred)

Work Location: In person

Salary : $14 - $15