What are the responsibilities and job description for the Front Desk & Operations Assistant position at Think Academy U.S?
Front Desk & Operations Assistant
Location: Cupertino / Los Altos (Occasional support across sites)
Type: Full-Time | 30–40 hrs/week (Tuesday–Sunday)
Compensation: $18–$25/hour (Based on experience)
Benefits: Health Insurance | 401K | Sick leave | Growth Opportunities in Education Sector
Position Summary
Think Academy is seeking a reliable, detail-oriented, and service-minded Front Desk & Operations Assistant to support daily administrative tasks, front desk services, and basic classroom operations. This role ensures smooth campus functioning by helping with check-ins, material preparation, printing, supplies, and parent communication.
It is ideal for someone who enjoys helping families, keeping things organized, and supporting the teaching team in a fast-paced educational environment.
Key Responsibilities
Administrative & Operational Support
Location: Cupertino / Los Altos (Occasional support across sites)
Type: Full-Time | 30–40 hrs/week (Tuesday–Sunday)
Compensation: $18–$25/hour (Based on experience)
Benefits: Health Insurance | 401K | Sick leave | Growth Opportunities in Education Sector
Position Summary
Think Academy is seeking a reliable, detail-oriented, and service-minded Front Desk & Operations Assistant to support daily administrative tasks, front desk services, and basic classroom operations. This role ensures smooth campus functioning by helping with check-ins, material preparation, printing, supplies, and parent communication.
It is ideal for someone who enjoys helping families, keeping things organized, and supporting the teaching team in a fast-paced educational environment.
Key Responsibilities
Administrative & Operational Support
- Assist with daily office tasks including printing, filing, material preparation, and basic data entry.
- Manage supply organization: monitor inventory, restock classroom materials, and prepare teaching kits.
- Support logistics such as equipment setup, classroom readiness, and maintaining a clean, organized workspace.
- Help coordinate campus resources during peak times (weekends, special programs, etc.).
- Serve as the first point of contact for parents, students, and visitors with a friendly, professional attitude.
- Support check-in processes, class reminders, and general parent inquiries.
- Assist with student gift redemption, merchandise distribution, and prize inventory.
- Provide basic program information and guide families to the appropriate staff members when needed.
- Help prepare printed materials, worksheets, and classroom supplies for teachers.
- Support tracking of attendance, class handouts, and post-class procedures.
- Assist with weekend programs, camps, competitions, or open-house events with simple on-site tasks (sign-in, materials table, classroom setup).
- Maintain tidy and welcoming learning spaces across campus.
- Strong communication and customer service skills; enjoys working with families and students.
- Organized, dependable, and attentive to detail.
- Able to multitask and stay calm in a busy environment.
- Experience in administrative work, retail, hospitality, or education support is a plus.
- Bilingual (English Mandarin) preferred but not required.
- Able to work weekends and evenings based on program schedules.
- A supportive team environment with clear workflows and training.
- Opportunities to grow into academic operations, customer support, or campus coordination roles.
- Exposure to professional educators, fun learning programs, and a mission-driven culture focused on student success.
Salary : $18 - $25