What are the responsibilities and job description for the Business Process Analyst position at THING5 LLC?
About the Company
Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP) and innovative High-Speed Internet / network managed services, cloud-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world's leading brands deliver outstanding guest experiences.
Role Overview
Cloud5 is seeking a Business Process Analyst to analyze, redesign, and optimize core business processes across the organization. This role will work closely with business and technology stakeholders to improve efficiency, scalability, and quality through process re‑engineering, automation, and the practical use of technologies such as RPA and AI.
The ideal candidate is both process‑oriented and technology‑savvy, able to translate business challenges into streamlined workflows and automation opportunities that deliver measurable business value.
Key Responsibilities
- Assess and document existing business processes across operations, IT, finance, customer service, and other functional areas
- Identify inefficiencies, risks, and automation opportunities within current workflows
- Design and implement optimized future‑state processes using industry best practices (Lean, Six Sigma, BPM)
- Partner with technology teams to deploy RPA, AI, and low‑code/no‑code solutions to automate manual or repetitive tasks
- Develop business cases, ROI analyses, and success metrics for process improvement initiatives
- Lead process re‑engineering efforts from discovery through implementation and adoption
- Create clear process documentation, workflows, and standard operating procedures (SOPs)
- Support change management efforts, including stakeholder communication and user enablement
- Monitor post‑implementation performance and continuously refine processes based on data and feedback
Required Qualifications
- Bachelor’s degree in Business, Information Systems, Engineering, or a related field (or equivalent experience)
- 3–6 years of experience in business process analysis, process improvement, or operational transformation
- Strong understanding of process mapping, workflow design, and business analysis techniques
- Hands‑on experience or exposure to RPA platforms, AI tools, or workflow automation technologies
- Ability to translate business requirements into practical technical solutions
- Excellent analytical, documentation, and communication skills
- Comfortable working cross‑functionally with both business and technical teams
Preferred Qualifications
- Experience in IT services, managed services, or cloud‑based environments
- Familiarity with tools such as UiPath, Power Automate, ServiceNow, or similar platforms
- Knowledge of AI use cases such as intelligent document processing, chatbots, or predictive analytics
- Lean, Six Sigma, BPM, or automation certifications
- Experience driving continuous improvement initiatives in fast‑growing organizations
Compensation & Benefits
- Benefits include medical, dental, vision, 401(k), flexible PTO, parental leave, and more
Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We will never request a fee or payment from candidates. Please do not provide any personal or financial information to anyone you suspect of recruitment fraud.
How to Identify Recruitment Fraud:
- You receive a message on WhatsApp or another online messaging platform
- You are asked to provide a fee or payment (we will NEVER request payment from candidates)
- Our email communication will only ever come from a @Cloud5.com domain or @msg.paycomonline.com domain. We will never contact you through Gmail or any other free online mail service
- Cross reference the recruiter’s name and contact information on LinkedIn or by contacting corphr@cloud5.com
- If you are still unsure call 1 (877) 241-2516