What are the responsibilities and job description for the Restaurant Server Assistant position at Thind Management?
Restaurant Server Assistant
Introduction
Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.
Job Summary
We are seeking a highly motivated server assistant in a fine dining restaurant to support the servers and ensure smooth operations in the dining area. Server assistants, al
who provides exceptional food and beverage service to guests, ensuring a memorable and enjoyable dining experience. Servers are responsible for guiding guests through the menu, taking orders, serving dishes, and attending to guests’ needs throughout their meal. They should possess strong knowledge of the menu, wine pairings, and fine dining etiquette, while delivering professional and attentive customer service.
Core Job Responsibilities & Duties
- Greets guests in a warm, friendly and professional manner, creating a positive and welcoming atmosphere
- Develop a comprehensive understanding of the restaurant’s menu, including ingredients, preparation methods, and flavor profiles
- Guide guests through the menu, providing detailed descriptions of dishes and answering any questions they may have
- Assist guests in making informed decisions by offering recommendations and suggesting wine pairings
- Stay updated on seasonal specials, promotions and menu changes while actively promoting and upselling menu items, specials and premium beverages to enhance guests’ experience
- Handle guest inquiries, concerns, or complaints promptly and professionally, striving to resolve any issues to the guests’ satisfaction
- Take accurate food and beverage orders from guests, ensuring clarity and attention to detail
- Enter orders into the restaurant’s POS system accurately & promptly
- Handle special requests or dietary restrictions with care and communicate them accurately to the kitchen staff
- Collaborate effectively with the kitchen and bar staff to ensure timely preparation and delivery of orders
- Double-check orders of accuracy and presentation before serving them to guests
- Serve food and beverages to guests, adhering to established fine dining service techniques and etiquette
- Present dishes in an elegant and visually appealing manner, describing them to guests upon serving
- Provide attentive and personalized service, anticipating guests’ needs and ensuring their satisfaction throughout their dining experience
- Monitor guests’ satisfaction during the meal, checking on them regularly and refilling drinks as needed
- Clear and reset tables promptly, maintaining cleanliness and organization in the dining area according to restaurant’s standards
- Adhere to food safety and sanitation guidelines, ensuring the highest level of cleanliness and hygiene
Qualification Standards & Company Requirements
- Excellent communication and interpersonal skills
- Excellent organizational and time management skills
- Strong understanding of fine dining etiquette and service techniques
- Excellent knowledge of food, wine, and beverage pairings
- Ability to work independently and as a team in a fast-paced environment
- Experience and/or familiarity with POS systems and order management software
- Proven experience as a server in a fine dining or upscale establishment
- Must have a flexible work schedule
*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*