What are the responsibilities and job description for the Balancing Clerk position at Thillens Inc?
Job Summary
The Balancing Clerk is responsible for reviewing balancing documentation for all deliveries, pickups, and ATM transactions to ensure daily accuracy. This role reconciles paperwork, investigates and follows up on open or exception items, and works closely with route personnel and branch management to identify and resolve discrepancies for end-of-day reporting.
Key Responsibilities
Review each ATM serviced daily to confirm it is in balance; identify and reconcile any out-of-balance (OOB) ATMs within 24 hours of service.
Request, track, and review audits of out-of-balance ATMs.
Report all unresolved ATM differences to the Balancing Manager in a timely manner.
Ensure all delivery documentation is accurately prepared for the following day's routes.
Advise management/supervisor of any instances where Thillens standards are not met.
Receive, review, and file all daily packets; ensure documentation for each customer is filed together by end of day.
Support routes by fielding phone calls and researching prior service history to identify and resolve asset balancing issues.
Follow the Route Envelope Checklist for all route packet reviews.
Escalate load errors identified through strap-build checking immediately.
Scan all receipts into Teams by the next business day.
Accurately identify key receipt information, including machine initialization status, correct data entry into TOMS, and the specific point of imbalance (deposit, unload, or denomination).
Required Attributes & Qualifications
Strong attention to detail and comfort working with numbers, reconciliation, and daily deadlines.
Ability to identify discrepancies quickly and communicate findings clearly to route personnel and management.
Comfortable using standard business systems (TOMS, Microsoft Teams) and learning proprietary balancing tools.
Reliable, accountable, and able to work independently with minimal supervision once trained.
Clear written and verbal communication skills for daily reporting and customer-facing documentation.
Prior cash handling, banking, armored transport, or reconciliation experience preferred.
Ability to work either 1st or 2nd shift as business needs require.
What Success Looks Like
OOB items are identified and resolved within 24 hours of service.
Documentation is complete, accurate, and filed same-day.
Strong working relationship with route personnel, branch management, and the Regional Balancing Lead.