What are the responsibilities and job description for the Property Manager position at Thies & Talle?
Thies & Talle Management, Inc., a leading property management company with over forty years of experience in the multi-housing industry, has an opening for a Full-time Property Manager to oversee our apartment community located in Eden Prairie, MN. Duties include leasing, rent collections, resident relations, and management of day-to-day operations. Customer service, sales, organizational, and administrative skills and experience required. Professional and friendly work environment. Salary commensurate with experience. Great benefits including health, life, vacation and 401(k)! Equal Opportunity Employer
SUMMARY: The Property Manager is responsible for the leasing of rental units, the collection of rent, and the authorization of various payments necessary to run the facility. Supervises staff to ensure smooth, efficient, and profitable operation of the site. Responds to concerns and requests of residents of the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice.
- Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property.
- Sets appointments, shows apartments, certifies potential residents and maintains a high percentage of occupancy.
- Screens applicants according to company policies and procedures. Notifies applicants of status through proper channels. Reviews applications with Regional Property Manager.
- Performs primary Property Manager duties using computer system. Keeps current on system changes and maintains system information.
- Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria. Ensure new residents are properly moved in apartments including completing move-in inspection form before turning over keys.
- Ensures departing residents are properly moved out and all paperwork is completed including final account statements and collections packets.
- Supervises apartment community staff including performance management, discipline, timekeeping, and payroll.
- Communicates frequently with Regional Property Manager on vital needs of the community.
- Enforces lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
- Arranges for painters, carpet cleaners, and resident caretakers and maintenance staff to prepare units for new residents.
- Ensures that all reports including traffic and availability reports, compliance, file inspection, and lease renewal and delinquency are complete and filed timely.
- Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security.
- Communicates important information to residents with well-written notices written in a positive manner.
- Plans events and meetings with residents to develop a positive sense of community.
- Audit and enter all invoices for payment. Fully investigate any questionable invoices.
- Inspects all units every six months. Sends follow-up notices to residents and arranges for re-inspection and follow-up.
- Documents lease violations and follows-up with residents.
- Handles emergency situations including crime and fire alarms.
- Understands, follows, and stays current on all information in Operations Manual to ensure that property is in compliance with company policies.
SECONDARY DUTIES AND RESPONSIBILITIES include the following:
- Acts as a liaison between residents and community services.
- Prepares and distributes notices and newsletters.
- Helps residents and applicants with their paperwork.
- Notifies residents of important events.
- Coordinates resident functions.
- Completes reference forms for current or former residents.
- Filing of documentation in resident files.
- Work with the Police Department to help site meet requirements of Crime Free Multi-Housing program.
- Review monthly Operating Report to track income and expenses over time.
SUPERVISORY RELATIONSHIPS: To perform this position successfully, an individual must be able to work within the following supervisory relationships:
The Property Manager position has supervisor responsibilities for property site staff including the leasing specialist, caretaker and maintenance staff. This involves enforcing policies in Operations Resource Center and Employee Handbook and other work rules and policies, coaching regarding employees for performance issues, and delegating. The Property Manager reports to the Regional Property Manager.