What are the responsibilities and job description for the Content Conversation Designer - Manager position at TheStaffed?
Our client, a top-tier Management Consulting firm, is seeking a Manager-level Content Conversation Designer to lead the design and optimization of conversational AI experiences. The role focuses on Transfer of Assets journeys and extends across front-, middle-, and back-office integration to enable seamless Virtual Assistant (VA) interactions and measurable value realization.
Requirements and Qualifications:
- Lead development and refinement of conversational designs for Transfer of Assets workflows, including escalation pathways, error handling, feedback loops, and integration with status updates and cross-channel resolution paths.
- Define and document user journeys across front-, middle-, and back-office functions to ensure end-to-end continuity.
- Establish conversational design principles that drive consistent language, tone, and context passing across VA interactions.
- In partnership with the AI, BA and SMEs, train and upskill client content teams to curate and classify content for retrieval-augmented generation (RAG), ensuring alignment with design principles and technical functionality.
- Collaborate with product, engineering, and operations to ensure conversational flows align with requirements and deliver clear business outcomes.
- 8–12 years of experience in conversation design, content strategy, or digital experience (consulting and/or financial services preferred).
- Proven expertise in VA/AI conversation design, including error handling, escalation design, and cross-channel integration.
- Strong facilitation, stakeholder management, and communication skills; ability to codify standards and mentor teams.
- Demonstrated analytical rigor and user-centric mindset to iterate and improve conversational experiences.
