What are the responsibilities and job description for the Client Relations Specialist position at theshyftgroup?
As the Client Relations Specialist for Utilimaster (A Shyft Brand) based at our facility in Bristol, IN, you will enjoy supporting our outside sales staff by quoting and managing orders while building and maintaining strong relationships with customers. You will focus on providing outstanding service by ensuring accurate specifications, monitoring orders from placement to completion, and effectively communicating with customers and the Production team.
You will play a critical role in identifying sales opportunities, responding to customer inquiries, and contributing to the overall success of the team by achieving sales goals. Additionally, you will have the opportunity to work independently and as part of a team, ensuring that all customer interactions are handled with efficiency and professionalism.
You will also:
- Provide tailored solutions to customers
- Address customer inquiries and identify sales opportunities
- Prepare and submit accurate quotes and sales orders
- Ensure appropriate specifications and options based on the truck chassis
- Monitor current sales orders from placement to completion
- Partner with Production and maintain clear communication with customers
- Engage with customers through inbound/outbound calls and email
- Upsell products and services by understanding customer needs and offering recommendations
- Stay updated on product and service offerings and competing solutions to provide knowledgeable support
- Answer potential customers' questions, provide additional information as requested, and ensure satisfaction throughout the sales process
- Partner with Sales to close business and achieve individual and departmental sales goals
- Continually look for ways to improve efficiency and daily operations