Order Coordinator

Overview

Provides customer support and executes order processing. This is a hands-on position for an individual capable of executing processes and procedures with minimal supervision.

Who are we?

Thermon is a diversified technology company and a global leader in industrial process heating, temperature maintenance, environmental monitoring and temporary power distribution solutions. We deliver engineered solutions that enhance operational awareness, safety, reliability and efficiency to deliver the lowest total cost of ownership.

Thermon offers over 250 products, software and services across multiple brands, providing a range of offerings from boilers, transportation heaters, and liquid load banks to tubing bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital pulse of power generation, we innovate solutions that ensure optimal operation, protect critical assets, and maximize efficiency.

We care deeply about the success of our customers, the well-being of our people, and the reliability of every product we design. This drives our unwavering commitment to safety and integrity in everything we do. Through collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. We transfer the warmth needed to make life work.

Key Responsibilities and Accountabilities include

• Monitors and updates delayed shipments daily in ERP software program.
• Manages and tracks complex orders to ensure timely scheduling and shipments.
• Able to read and interpret customer purchase order specifications and coordinate requirements with various department within Thermon and vendors, as required.
• Coordinates and processes sales orders for internal and external customers.
• Primary point of contact for customers. Acts as liaison between sales, Thermon reps, final customers and internal Thermon departments.
• Able to follow order management processes and documentation for accurate transactions.
• Assists and provides guidance to sales managers, sales personnel, reps and final customers with order management processes & procedures, INCOTERMS, proforma invoices, commercial invoices & shipping documentation.
• Maintains contact with Thermon's affiliate offices, customers, reps and inspectors regarding order status and provides timely notification of delays.
• Coordinates new orders/new customers' processes for payment terms, mode of delivery, customer setup in Dynamics AX/D365 prior to order entry.
• Enters and invoices orders in Dynamics AX/D365 ERP system.
• Assists Order Fulfilment Manager with additional responsibilities.
• Comply with safety regulations and maintain clean and orderly work areas.

Key Characteristics, Competencies and Skills include

Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area.

• Effectively applies technical knowledge to solve a range of problems.
• Possesses an in-depth knowledge and skill in a technical area.
• Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches.
• Is sought out as an expert to provide advice or solutions in his/her technical area.
• Keeps informed about cutting-edge technology in his/her technical area.

Thoroughness: Ensuring that one's own and others' work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.

• Sets up procedures to ensure high quality of work (e.g., review meetings).
• Monitors and checks the accuracy of the quality of one's own work.
• Develops and uses systems to organize and keep track of information or work progress.
• Carefully prepares for meetings and presentations.
• Carefully reviews and checks the accuracy of information in work reports (e.g., production, sales, financial performance) provided by management, management information systems, or other individuals and groups.

Interpersonal Awareness: The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.

• Understands the interests and important concerns of others.
• Notices and accurately interprets what others are feeling, based on their choice of words, tone of voice, expressions, and other nonverbal behavior.
• Anticipates how others will react to a situation.
• Listens attentively to people's ideas and concerns.
• Understands both the strengths and weaknesses of others.
• Understands the unspoken meaning in a situation.
• Says or does things to address others' concerns.
• Finds non-threatening ways to approach others about sensitive issues.
• Makes others feel comfortable by responding in ways that convey interest in what they have to say.

Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

• Asks about the other person's personal experiences, interests, and family.
• Asks questions to identify shared interest, experiences, or other common ground.
• Shows an interest in what others have to say; acknowledges their perspectives and ideas.
• Recognizes the business concerns and perspectives of others.
• Expresses gratitude and appreciation to others who have provided information, assistance, or support.
• Takes time to get to know co-workers, to build rapport and establish a common bond.
• Tries to build relationships with people whose assistance, cooperation, and support may be needed.
• Provides assistance, information, and support to others to build a basis for future reciprocity.

Attention to Communication: The ability to ensure that information is passed on to others who should be kept informed.

• Ensures that others involved in a project or effort are kept informed about developments and plans.
• Ensures that important information from his/her management is shared with his/her employees and others as appropriate.
• Shares ideas and information with others who might find them useful.
• Uses multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail).
• Keeps his/her manager informed about progress and problems; avoids surprises.
• Ensures that regular, consistent communication takes place.

Fostering Teamwork: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.

• Listens and responds constructively to other team members' ideas.
• Offers support for others' ideas and proposals.
• Is open with other team members about his/her concerns.
• Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group).
• Reinforces team members for their contributions.
• Gives honest and constructive feedback to other team members.
• Provides assistance to others when they need it.
• Works for solutions that all team members can support.
• Shares his/her expertise with others.
• Seeks opportunities to work on teams as a means to develop experience, and knowledge.
• Provides assistance, information, or other support to others, to build or maintain relationships with them.

Managing Performance: The ability to take responsibility for one's own or one's employees' performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly.

• Behaviors for employees
• With his/her manager, sets specific, measurable goals that are realistic but challenging, with dates for accomplishment.
• With his/her manager, clarifies expectations about what will be done and how.
• Enlists his/her manager's support in obtaining the information, resources, and training needed to accomplish his/her work effectively.
• Promptly notifies his/her manager about any problems that affect his/her ability to accomplish planned goals.

• Seeks performance feedback from his/her manager and from others with whom he/she interacts on the job.
• Prepares a personal development plan with specific goals and a timeline for their accomplishment.
• Takes significant action to develop skills needed for effectiveness in current or future job.
• Establishing Focus: the ability to develop and communicate goals in support of the business' mission.
• Acts to align own goals with the strategic direction of the business.

Interpersonal Awareness: The ability to notice, interpret, and anticipate others' concerns and feelings, and to communicate this awareness empathetically to others.

• Initiative: Identifying what needs to be done and doing it before being asked or before the situation requires it.
• Flexibility: Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.

Qualifications

• 1-3 years of relevant order processing for a manufacturing company.
• Experience with an ERP software system. Microsoft Dynamics AX/D365 a plus
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)