Service Writer

Overview

Thermo King of Houston is Now Hiring a Service Writer at 772 McCarty Street, Houston, TX 77029. Responsible for performing a wide range of administrative and office support activities for the Service Department that are critical to the efficient operation of the organization.

The hours for this position are Monday – Friday from 10:00am – 7:00pm. Summer hours are 7:00 am to 7:00 pm (12 hour shift).

Responsibilities

• Assist with answering telephone and monitor lines on hold for prompt response time.
• Greet service customer with a positive attitude.
• Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.
• If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
• Document customer complaints
• Open work order
• Maintain communication with service management on progress.
• Keep customers informed on progress of service jobs.
• Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.
• Maintain a strong, personal commitment to the safety culture.
• All other duties as assigned.

Qualifications

Competencies

• Demonstrates quality work through accuracy, thoroughness, and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Ability to utilize desktop computer systems, hardware and operating systems (i.e. MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:

• High school diploma or general education degree (GED) or equivalent combination of education and experience.
• Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements: 

• Ability to lift up to 25lbs.
• Ability to sit for long periods of time.
• Work in air-conditioned office, outside and workshop.
• Will be required on occasion to work more than 8 hours on one shift.
• Requires occasional bending, stooping, lifting and carrying.
• Reaching or handling with arms, hands and fingers.
• Manual dexterity sufficient to work with fingers (i.e. frequent typing)
• Normal vision with or without corrective lenses.

Working Conditions: 

Standard Office Criteria