Technical Applications Scientist II, Cell Analysis

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers find cures for cancer, protecting the environment and making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division

The Technical Application Scientist II is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important part of the company’s total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically savvy sales and support teams, LSG brings incredible core strength to the broader company. This is a hybrid position. Candidates must reside near Grand Island, NY, Carlsbad, CA or Eugene, OR.

How will you make an impact?

The Technical Applications Scientist provides remote pre and post sale technical support for Thermo Fisher Scientific products to customers and field personnel, as well as communicating customer feedback to the organization.

What you will do

• Provide support for Cell Analysis product lines by answering customer technical inquiries.
• Address application issues by applying all available resources and advance issues when warranted.
• Participate in training on products and continuing education on new applications and technologies to maintain and elevate our position of leadership in scientific knowledge.
• Accurately record information from customer contacts in Customer Relationship Management system.
• Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
• Recommend changes to knowledge databases, website, and other company-managed systems.
• Present technical updates to colleagues company wide and actively participate in department meetings and special projects.
• May present technical and product information at trade shows and in customer field visits.
• Some travel may be required.

How will you get here?

• Minimum education requirement is a B.S., B.A. or M.S. in life sciences or chemistry or a similar field.
• Preferred Qualifications: PhD. or a PhD. with post-doctoral experience.
• Minimum of 3 years of laboratory experience in cell biology techniques or demonstrated equivalency.
• Experience in cell analysis techniques (fluorescent cell staining, cell health assays, immunoassays, imaging, Flow Cytometry, Microplate reader assays, HCS analysis).
• Prior experience in customer service a plus.

Knowledge, Skills, Abilities

• Proven ability to quickly learn large amounts of new, sophisticated technical information
• Demonstrated communication skills, both oral and written.
• Ability to tackle problems, prioritize and multi-task.
• Digital literacy, including spreadsheet, database, word processing and Internet applications
• A minimum two-year commitment to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What Thermo Fisher Scientific Offers to Employees:

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• Medical, Dental, & Vision benefits – Effective Day 1

• Paid Time Off & Holidays

• Participation in Annual Incentive Program

• 401K Retirement Savings Program

• Tuition Reimbursement – Available after 90 Days!

• Employee Referral Bonus

• Employee Discount Program

• Employee Assistance Program

• Employee Stock Purchase Program

• Charitable Gift Matching

• Company Paid Parental Leave

• Career Advancement Opportunities

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 125,000 colleagues, we provide an inclusive culture while sharing a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards