What are the responsibilities and job description for the Technical Application Specialist II position at Thermo Fisher Scientific?
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Join us at Thermo Fisher Scientific as a Technical Application Specialist II, where you'll provide expert technical support and training for scientific products and solutions. In this role, you'll engage with researchers and clinicians, helping them advance critical work in areas like cancer research, diagnostics, and environmental protection. As part of an international team, you'll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement.
What You’ll Do:
Standard (Mon-Fri)
Environmental Conditions
Office
Join us at Thermo Fisher Scientific as a Technical Application Specialist II, where you'll provide expert technical support and training for scientific products and solutions. In this role, you'll engage with researchers and clinicians, helping them advance critical work in areas like cancer research, diagnostics, and environmental protection. As part of an international team, you'll collaborate to solve complex scientific challenges. Your scientific expertise and customer service skills will help our customers make breakthrough discoveries while ensuring their optimal use of our innovative technologies. This role offers extensive training, professional development opportunities, and the chance to stay at the forefront of scientific advancement.
What You’ll Do:
- Provide remote technical support for Thermo Fisher Scientific products and services via phone, email, and web chat.
- Troubleshoot customer issues using available tools and resources; escalate complex problems when needed.
- Deliver product guidance, application support, and training to customers and field teams.
- Accurately document customer interactions in CRM systems.
- Identify and summarize trends to develop technical tips, FAQs, and troubleshooting resources.
- Contribute to knowledge bases and recommend improvements to technical documentation.
- Participate in ongoing product training and stay current with emerging technologies and applications.
- Collaborate with cross-functional teams to resolve customer challenges and improve support processes.
- Present technical updates internally; may support trade shows or customer-facing events.
- Support onboarding and training of new team members as needed.
- Maintain subject matter expertise in assigned product areas.
- Advanced degree with no experience OR Bachelor’s degree with 2 years of hands-on laboratory experience.
- Degree in Life Sciences, Chemistry, or related scientific field.
- Strong technical knowledge in areas such as molecular biology, cell culture, protein analysis, clinical diagnostics, or analytical chemistry.
- Medical Laboratory Scientist / Clinical Laboratory Scientist certification preferred.
- Experience in customer support, clinical research, diagnostics, or applied science environments is a plus.
- Excellent written and verbal communication skills with the ability to explain complex concepts clearly.
- Strong problem-solving, analytical, and organizational skills.
- Ability to quickly learn and apply complex technical information.
- Proficiency with CRM systems and standard office software.
- Customer-focused mindset with ability to manage multiple priorities.
- Ability to work both independently and collaboratively.
- Fluent in English; additional languages are a plus
- Willingness to travel up to 10–30% depending on business needs
- Flexibility to support a global customer base, including occasional after-hours support